We are very happy with the captain bed we ordered. It took two shipments as one of the boxes we received had all broken boards in it. It was replaced quickly and very professionally. My son couldn't be happier and he has a lot more space in his room now.
I ordered this bed for my daughter because of the additional drawers. We love the space it has. However, it took me five separate shipments to get all of the pieces. We were missing three different sets of pieces, the foot board was damaged, and the railings for the drawers were damaged. By the time that I got all of the pieces and got the entire bed put together it had taken me three weeks. It's difficult for me to rate this item overall because the bed itself is great, the challenge was in getting all of the pieces to my house and the time it took to finally finish assembling it. The company was very willing to ship the parts to my house and I received each of the orders in 3-5 business days.