I bought this bag at the end of January 2013. Used it twice than didn't use it for 5 weeks while recovering from surgery. Back at work and using it everyday, loved it until two weeks ago the wheels started to break. The company's warranty say I need to mail it at my own expenses with the original receipt to California and they will evaluate the problem. If they determine it is due to regular wear and tear the company will fix the wheels. I loved the bag, love the style, and other than the wheels, the bag is like new, but I'll be buying a different one that has a better warranty policy.