This phone fits in perfectly with my retro diner kitchen. It is plastic but feels solid. The "chrome" is also plastic but that is ok. Handset is solid; feels like the old fashioned kind. Sounds great, better than my expensive cordless phones. Went up very easily. Annoying that the ringer controls and volume controls are on the back of the phone so you have to take it off the wall to change them. However, for the most part, once you set them you should not have to do it again. And if you do, it comes off and goes back on the wall easily.