Received fast, properly packed with bubble packing as well as in a cardboard box within a larger cardboard box. However, Sweet Dreams letters were broken in two areas. I imagine words were broken prior to shipping. Instead of the hassle of returning, I attached the sign to wall with Scotch Removable Mounting Putty which worked great. So, as you can see I'm keeping it because I want the sign.
The slot that the battery goes in was weird, and the battery sits further out than it should. Also the hour hand was loose and dangling when it arrived, but I just sort of pushed it back on there and it seems to be working fine.
The color is MUCH MUCH different than the picture on the site, but it's still super super cute! I didn't find it to be silent as the other reviewer did, but it's pretty quiet and I don't think it would bother a baby at all. Overall I feel it's an adorable addition to the nursery, I just don't think I'd pay quite as much for it again.