I wish I could say that I have had an overwhelmingly positive experience with Garmin products, but this has not been the case.I have a Forerunner 405 which worked well when it worked but had to be replaced 3 times in just over a year.My wife has a different brand which she got for less but which has longer battery life and is solid as a rock. I have had 4 Garmin devices over the same period of time.Garmin needs to seriously step up its quality control before I will ever purchase another one of their products.
I purchased this watch in January of 2009 and used it for 85 days and a button on the watch was stuck in place so the watch didn't perform correctly. I sent this back to Garmin to have my watch repaired or replaced and they actually sent me someone else's refurbished watch. I called and complained to have a new watch sent to me considering that I just spent dollars on a new watch three months ago and they told me that is standard procedure to send out a newly refurbished watch in the replacement. What kind of company does that? I paid for a new watch and it malfunctioned so I expected to have it fully replaced with a new watch. I have yet to receive my new watch. I also had to pay for shipping twice to return the watches which resulted in and was told that I will not be reimbursed. The watch shouldn't have malfunctioned only after three months and I understand these things happen but to send me a used watch in its place....unacceptable!