Had futon shipped to Madison and that was the only part that worked. Set up futon and it broke within 5 hours. Returned futon to the Madison store and at the same time a similar futon was being returned. That futon lasted a couple of days.
There were missing screws when we were putting the frame together. Some screws would not go in all the was or holes did not line up. The mattress is uncomfortable and flattens out easily, so when putting down the bed, one side of the bed is flatter than the other. The biggest problem is that the frame is so weak it bends from the weight of someone sitting on it. The center of our frame bows so much it is almost touching the floor.