We had a dual Red rocket version for over 2 years and enjoyed the ease of homemade fruit popsicle until a week ago - my 4 year old dropped one of the red handles in the trash can and we didn't figure it out until after the trash was picked up. I emailed Tovolo to ask about ordering a replacement and pleasantly surprise to find a package in my mailbox couple days later containing a plastic rocket with a red handle. No charge and no fuss! How great is that? The product is great on its own already. This just take it over the top!