I was in a car accident a few months ago and have had stiff neck problems ever since. I finally bought this after some deliberation and really enjoyed it. It takes some shifting around to get it right where you need it but the heat is great and I like the settings that let you choose between shiatsu, vibration, and a combination. Without the vibration, it's quiet enough that you can watch TV while you use it.
This was an excellent purchase! I have an uncle who has troubles with a disc in his neck, and this brings him great relief. The heat feature tops it off. With the soothing feeling of the heat he is able to relieve some of his pain and really just lay back and relax.I am very happy with this buy!