My daughter sent me this as a gift and it works great. The donuts are tasty. The people complaining about the donuts being uncooked or burnt either can't follow directions or their machine is faulty in which they should return it and get another one. It is them not the machine. This is a good and fun product. Just FOLLOW the directions. I like the small size because it saves on calories. My only complaint is Sunbeam should have put a handle on the top to lower it easier, it's a bit heavy. Other than that I love it!!
i don't understand the reviews that say only half is baked, or that the bottom is burnt...
i've made SEVERAL batches of perfectly golden brown donuts, and get tons of compliments on the recipe found in the book! I've also toyed around with other recipes, and made a gingerbread donut with brown sugar glaze... and this machine pumps them out in like 6 minutes!
BRILLIANT buy! I LOVE IT!