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Reviews Written by
Ben Moloney
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20 inch Scotts Classic Push Reel Mower
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 Mower is okay, but the handles are defective, September 13, 2009
Mower is okay, but the handles are defective. Part number 31098-3 is defective and breaks in approximately one season. If you have a bumpy lawn, it will break even faster. Unfortunately, there are two 31098-3 parts in the upper handle assembly, one on the left and one on the right. After the right one broke, I tried to get one online at https://www.reelin.com/ItemGroupItems.as px?ItemGroupID=58 for (price) + tax & shipping. The website has a hack that will not let you check out. When your cart is full and you hit the Check Out button, it forces you to log in again. This means you can never check out. I informed Reelin.com customer service this was the case, but they did not fix or even reply. I duct taped the two cracked pieces together and modified how I pushed the mower. Today, the left handle failed in the same place as before. I tried the website again, but it still has “Checkout dysfunction.” The handles fail simply because they are cheap thin aluminum. If you buy this product, be prepared to fool around with handles, “Checkout challenged” websites or more expensive handle repair kits here (price + tax & shipping): http://www.jackssmallengines.com/searchd b_more_info.cfm?part_num=295174&format=s ite_search
When considering this product, be sure to add the handle repair / replacement costs and aggro when comparing to other mowers. The (Amazon 1 and 2 start ratings have the handle as a consistent complaint:
http://www.amazon.com/Scotts-2000-20-20- Inch-Classic-Mower/productreviews/B00004 RA3E/ref=cm_cr_pr_link_1?ie=UTF8&showVie wpoints=0&filterBy=addOneStar
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