*The 2500 comes with a cleaning brush with a tool on one end. The customer should not use the tool to try and clear wax as the tool will easily puncture the wax guard and potentially damage the circuitry of the device. The customer can very lightly brush the wax guard, but they need to be very careful. Once the thin mesh lining of the wax guard is punctured, wax will build up behind the guard and need to be removed by a professional. Every customer (of the 2500) should be encouraged to purchase replacement wax guards!
1. What does each program do? / When should I use each program?
As you advance the programs from 1-4, the amount of amplification will increase. There are other differences in the programs as well, but we can’t tell you what program will work for best for you. We recommend that you try each program in different listening environments to see which one(s) work for you. You may find that you only use one or two programs.
2. Does the Personal Sound squeal, whistle or feedback?
Personal Sound has an advanced adaptive feedback manager to prevent whistling while in the ear; however, some whistling may occur during insertion and removal. If you have problems with feedback, the first thing to try is to clean your ears. If there is a build-up of wax in the ear, the sound can bounce off of the wax and be re-amplified, which is what causes feedback. You can clean your ears with an over the counter wax cleaning kit, or see a professional for wax removal.
3. Can I use the telephone while wearing personal sound?
If you experience feedback or whistling from your Personal Sound while on the phone try tilting the phone so it is not fully covering your ear. If tilting the phone does not seem to help with the feedback, using the speakerphone can be a solution.
4. How often do I replace the wax guard?
Each Personal Sound comes with a protective wax guard. The wax guards will need to be changed when they are filled with wax. If the performance of the device seems to have diminished, it is likely due to the wax guard being filled. A 15 pack of extra wax guards is available from Able Planet's web site.
5. Do I need a Personal Sound for each ear?
For the best listening experience, it is recommended you wear a Personal Sound in each ear. Binaural versus monaural listening improves perceived sound quality, decreases listening effort, provides better sound localization, and increases consumer satisfaction.
6. What do I do if my Personal Sound stops working?
Check to make sure a fresh battery is inserted properly with the battery door completely closed. If the battery has been replaced and you still have no sound, change the wax guard.
7. What do I do if my Personal Sound keeps falling out of my ear?
If your Personal Sound will not stay in, first make sure it has been inserted properly. The D-ring should be tucked into the bowl of the ear, with the narrow part of the D-ring on the top and tucking into the fold in the ear. If the device has been inserted correctly and it still does not seem to fit, it is possible that you need a different size of the D-ring. We have larger and smaller D-rings available.
8. How do I change the preset program setting on my Personal Sound?
Either place your fingers or the palm of your hand over the outside of the bowl of the ear. Tap the fingers or the hand twice, very quickly. The change in air-pressure is what prompts the device to change programs. The device will beep to let you know which program has been selected, so it will beep twice for program 2 and three times for program 3, etc. Each time the battery door is opened, the device defaults back to program 1.