I bought this chair for my son who is starting his own business. He will either have to purchase another one or lose customers after initial visits. The quality is cheap, so much so that it appears as if it would not be safe to hold more than 100 lbs. The head cradle is supported by plywood and 3 small strips of Velcro. It wobbles. The cushions are flimsy with no support. The seat is so low a normal sized man would be uncomfortable. The entire appearance is unprofessional and tacky. Even the carrying case is ripped. I would send it back if it was feasible.