Great toaster! It did have that " new appliance smell" the first couple times we used it, but it wasn't bad or unexpected, the manual mentioned it. Easy to use, toasts evenly, can fit 4 large slices of sourdough at a time, probably more with a regular size loaf. Only downside is that it does take longer than my last toaster oven to toast, but if I would remember to preheat it for 5 minutes as the directions say, it would be much faster, I'm sure. Has that annoying tic tic tic timer that all toasters seem to have, but you get used to it. It's a little larger than most, but I guess that's why it fits more. Handles and outside stay cool, no burnt fingers. Very happy with this product.
I purchased this toaster oven because all of my other appliances are Kitchen Aid. The first several times I used it, there was such a horrible electrical smell, that I almost returned it. I assumed this was because it was new, so I ran it several times on the toast and bake functions without food in it in an attempt to 'burn off' the smell. Sure enough, after a week of use, the burning smell went away. We are now very pleased. I use it mainly for toasting baked goods (bread, english muffins); it toasts evenly without burning. The baking function is great too! I have used it to bake and reheat pizza, chicken nuggets, tater tots etc and everything comes out evenly baked and not dried out. If you can get past the initial electrical stench, its a great product!