My daughter received the tea set for Christmas and for some reason the teapot stop working (even putting in new batteries did not work.) I emailed the company and explained the problem and they promptly emailed me back with an order to send me a new one within 3-7 business days.
I was very impressed with the company's response and look forward to purchasing more items from Fisher Price.
I would recommend getting the tea set; my daughter loves it. So glad she can continue to enjoy it.
Of all the tea sets people have bought for my daughter, I love this one the best. The parts aren't tiny or breakable, and it's really cute. She loves to play tea party with her dolls. It is much more age appropriate for a small little girl, and doesn't have a million parts that get lost and end up everywhere all over your house, which is a huge bonus for me! Overall, great toy.