Dash 3-in-1 Everyday 7-Egg Cooker with Omelet Maker and Poaching

A: Can it be that water steams at different rates depending upon the elevation, or humidity levels there? Can only imagine that is a slight difference and adding just a tad bit more water will work.

A: add more water and continue cooking, until you find your desired measure of doneness.

A: Hello! If you have followed the instructions in our guide, please reach out to our customer service team and they will be happy to assist with more troubleshooting tips - support@bydash.com

A: Altitude makes a difference. If your eggs aren't cooked enough...just add a bit more water initially. That means the water takes longer to evaporate and your eggs will cook longer. Easy peasy

A: There's a statement about this in the owner's manual. It's because if the water. Check the manual--they explain how to clean it with vinegar or magic eraser.

A: It should, Ive just been wiping mine down with either a wet cloth or a magic eraser and all the spots come off

A: Hi Jill, thank you for for purchasing our Dash Egg Cooker! We hope you love it as much as we do! It is true that you may notice mineral deposits on the Heating Plate after a few uses. This may look like rust, but it is merely the residue of natural minerals present in your water. To remove, simply clean the Heating Plate with a mild solution of water and vinegar (10 parts water : 1 part vinegar) from time to time. You can also clean the heating plate using a “magic eraser” type sponge and warm water.

A: Still, sometimes an egg will crack and as the water is used, the egg drippings are "burned". A bit of vinegar, and/or baking soda/water scrubbing will fix it right up.

A: Possibly cold eggs (store-bought) need to be set out to warm to room temperature. Sometimes this makes a difference when boiling eggs the traditional way. Or thin egg shells.

A: Hello! We're sorry to hear you are having trouble with the Dash Everyday Egg Cooker. In our testing, we haven't experienced a problem with yolks oozing out but if you could reach out to our customer service team they would love to hear more and hopefully assist - support@bydash.com. Thank you!

A: I wish that the timer shut off after it informs you but it keeps going and going. That is the only thing I don't like about it!

A: Hello! Thank you for your question. At this time, there is not a volume adjusted on the egg cooker but we are happy to have your feedback as we are always looking for ways to improve. If you need any additional assistance, our customer service team is standing by - support@bydash.com

A: Plastic, and very durable!

A: Hi Cassie, Thanks for the question! The trays are made of BPA-free plastic and are dishwasher safe.

A: Hello, Thank you for reaching out! Eggs made in the Dash Everyday Egg Cooker are super easy to peel! The trick is before cooking puncturing the eggs with a tiny hole using the measuring tool included.

A: Yes! I purchased it for this reason. somebody had told me that in an egg cooker eggs would peel easily and yhey really does !

A: Hello! Thank you for your interest in the Dash Everyday Egg Cooker. This egg cooker comes with a measuring cup that also features a small pin to easily pierce the eggs. Hope this helps!

A: Hello! Pressing the power button should turn the chime off. Hope this helps!

A: Hello! All plastic that comes in contact with food is BPA-free and tested to ensure that it is FDA compliant and safe for food contact. Please feel free to reach out to bydash.com/help if you have any additional questions. Our Customer Service team would be happy to assist. Thank you!

A: Hello! Thank you for your interest in the Dash Everyday Egg Cooker! The light should be blue.