CJA - 6 months ago, Verified purchaser
We bought the kit today. Started the process for the crystal rainbow, as it takes 24+ hours, then moved on to slime. First, the instructions don't tell you that you need the glue for more than one project, so we were liberal with glue use on the rainbow and had barely enough to do the slime. Second, the slime instructions are either poorly written, or wrong. We used 45 mL of water as written to start our pink slim and it was just a watery mess. It only got slime like for a minute or two, but as I continued to stir for over 10 minutes, it just dissolved into pink water. As I thought through the issue, I only used 15 mL incase 45 was a typo and CHAH CHING!!! We got yellow slime! But our pink was ruined and my daughter was disappointing. There seems to be no one to contact regarding the issue. Also, it wasn't mentioned the glue was needed for more than 1 project, NOR does it say on the outside of the box anywhere other items we might need to supply at home, such as disposables cups, extra baking soda, etc. We have baking soda, but not disposable cups. Over all we're still happy, but wish it were more clear up front of "Things you should know before you start" Only writing a review here in hopes someone contacts me and they can make corrects to the kits/instructions.
1 reply from Horizon Group USA team - 6 months ago
Hi There! We're terribly sorry to hear about your recent experience with our product. Thank you for bringing this to our attention, we have forwarded your comments directly to the quality & compliance team for review. In the meantime, we'd love to hear more about your experience to see what we can do to improve it. Please call or email our customer service team for further assistance at 1-800-651-0616 or firstname.lastname@example.org with the product name and item number. Thank you for taking time to provide this feedback and have a great day!