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ASUS 14" FHD Laptop - Intel Processor 4GB RAM - 64GB Flash Storage - Windows Home in S Mode - Black - Model L410MA-TB02
$249.99When purchased online
About this item
At a glance
Intel® Celeron®
Built-In Microphone
Backlit Keyboard
Microsoft 365 Compatible
Highlights
- Stunning 14-inch FHD display
- Windows 10 Home in S Mode operating system
- Free upgrade to Windows 11 when available*
- Full-size backlit keyboard and large 6-inch TouchPad.
- Efficient Intel® Celeron® N4020 Processor
- 4GB DDR4 RAM and 64GB Storage
- Innovative NumberPad Design for convenient numerical input to boost productivity
- Experience up to 12 hours of battery life* to stay active all day
- Perfectly compact and lightweight at 2.87 lbs. makes it easy to carry
- Effortless collaboration with the 180-degree hinge
- USB 3.2 Gen 1 Type-C, USB 3.2 Gen 1 Type-A, HDMI, MicroSD Connectivity
- Fanless design to reduce noise
- Microsoft 365 Personal 1-year included
- *Battery life may vary based on usage, environment and other factors.
Specifications
Dimensions (Overall): .71 Inches (H) x 8.54 Inches (W) x 12.8 Inches (D)
Weight: 2.87 Pounds
Hard Drive Speed: No Rotation
Electronics Condition: New
Number of USB ports: 3
Electronics Features: Anti-Glare Coating, Microsoft 365 Compatible, Backlit Display, Built-In Bluetooth, Touchpad, Built-In Webcam, Built-In Speaker
Connection Type: 3.5mm Jack, MicroSD, USB, USB-C, HDMI
Processor Type: Intel Celeron
Aspect Ratio: 16:9 Aspect Ratio
Operating System: Windows 10 Home in S mode
Data Storage Capacity: 64GB
Includes: Battery, Owner's Manual, Power cord, AC Power Adapter
Screen Resolution: 1920 x 1080
Video Recording Resolution: 480p
Wireless Technology: Wi-Fi 5 (IEEE 802.11ac), Bluetooth 4.1
Screen Size: 14 Inches
Drive Type: No Optical Disc Drive
Processor Speed: 1.1 GHz
System RAM: 4 GB
Memory RAM Type: DDR4
RAM Configuration: 1x4GB
Industry or Government Certifications: Energy Star Certified
Display Type: TN Panel
Primary use: Home
Model name: L410MA-TB02
Number of cores: 2
Data storage type: EMMC
Graphics card model: Intel UHD Graphics 600
Processor model: N4020
Touchscreen: No Touchscreen Display
Microphone: Built-In Microphone
Maximum Battery Charge Life: 12 Hours
RAM Slots (Total): 1
Backlit Keyboard: Backlit Keyboard
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 82483191
UPC: 195553179324
Item Number (DPCI): 056-01-0050
Origin: Imported
WARNING: Cancer and Reproductive Harm -www.P65Warnings.ca.gov www.p65warnings.ca.gov
Description
This PC is eligible for a FREE upgrade to Windows 11 when available, see below for details.*
Get it done, anywhere
With the compact and lightweight ASUS L410, productivity is always within reach. It easily slips into your small bag so you can get lwork done or create content wherever you are.
Go for your goals
With Windows 10 Home S, an Intel processor, and a 64GB SSD, ASUS L410 is well-equipped to help you achieve your goals.
Reinventing the touchpad
The new ASUS NumberPad makes number-crunching a whole lot easier. Everything you need from a physical keypad is printed on the touchpad, simply tap the icon to turn it on.
Keep on going
With ASUS L410, you can leave the heavy power adaptor at home. Its day-long battery life gives you the flexibility to work or play anywhere.
See more, do more
The innovative thin-bezel NanoEdge display provides more usable onscreen space for immersive viewing. It also enables a larger screen to fit into a smaller chassis, giving you a laptop with a more compact footprint.
Easy idea sharing
A cleverly designed 180° lay-flat hinge makes it easy to share content or collaborate with friends.
Input has never been easier
A full-size backlit keyboard with long key travel ensures comfortable and accurate keystrokes, and a large 6-inch multitouch pad.
Get more from your PC with MyASUS
MyASUS grants you quick access to useful ASUS apps that help you get more out of your laptop or desktop. Sync your iOS or Android phone with your PC, adjust settings to optimize PC performance, or contact after-sales service and support.
Learn more about Windows 11: https://www.target.com/c/microsoft/-/N-rz5nu
*WINDOWS 11 UPGRADE: The upgrade rollout plan is being finalized and is scheduled to begin late in 2021 and continue into 2022. Specific timing will vary by device. Certain features require specific hardware. For details, see www.microsoft.com/windows/windows-11-specifications
Get it done, anywhere
With the compact and lightweight ASUS L410, productivity is always within reach. It easily slips into your small bag so you can get lwork done or create content wherever you are.
Go for your goals
With Windows 10 Home S, an Intel processor, and a 64GB SSD, ASUS L410 is well-equipped to help you achieve your goals.
Reinventing the touchpad
The new ASUS NumberPad makes number-crunching a whole lot easier. Everything you need from a physical keypad is printed on the touchpad, simply tap the icon to turn it on.
Keep on going
With ASUS L410, you can leave the heavy power adaptor at home. Its day-long battery life gives you the flexibility to work or play anywhere.
See more, do more
The innovative thin-bezel NanoEdge display provides more usable onscreen space for immersive viewing. It also enables a larger screen to fit into a smaller chassis, giving you a laptop with a more compact footprint.
Easy idea sharing
A cleverly designed 180° lay-flat hinge makes it easy to share content or collaborate with friends.
Input has never been easier
A full-size backlit keyboard with long key travel ensures comfortable and accurate keystrokes, and a large 6-inch multitouch pad.
Get more from your PC with MyASUS
MyASUS grants you quick access to useful ASUS apps that help you get more out of your laptop or desktop. Sync your iOS or Android phone with your PC, adjust settings to optimize PC performance, or contact after-sales service and support.
Learn more about Windows 11: https://www.target.com/c/microsoft/-/N-rz5nu
*WINDOWS 11 UPGRADE: The upgrade rollout plan is being finalized and is scheduled to begin late in 2021 and continue into 2022. Specific timing will vary by device. Certain features require specific hardware. For details, see www.microsoft.com/windows/windows-11-specifications
Intel® Celeron®
The Intel® Celeron® processor delivers performance in a new computer that fits your lifestyle and budget.Built-In Microphone
Comes with a microphone that is used for recordingBacklit Keyboard
Illuminates the letters and symbols on the keys to make them visible in low light environmentsMicrosoft 365 Compatible
Compatible with popular Microsoft 365 applications like Word, Excel, and PowerPointIf the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 17.02 inches length x 16.86 inches width x 2.84 inches height
Estimated ship weight: 4.806 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: United States Minor Outlying Islands, American Samoa (see also separate entry under AS), Puerto Rico (see also separate entry under PR), Northern Mariana Islands, Virgin Islands, U.S., APO/FPO, Guam (see also separate entry under GU)
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: How could I add storage up to 1TB. Right now it's only 64GB.
submitted by This company sucks - 2 years ago
A: I bought it on 11/22/2021. I am able to add a NVMe M.2 SSD with 500G hard drive. There is a slot for such a drive inside. The requirement is NVMe M.2 Once you have the added drive, you can use it as primary boot drive or second drive for storage. The Bios (F2 during boot up) tells you how to select boot drive. So, in this example, with the upgrade, the laptop has 500G and 64G storage. After all, the NVMe M2. drive is the only expansion option for this laptop. You can't add more memory.
submitted byBook Reader and PC User - 2 years agoA: The unit comes with 64GB or 128GB eMMC storage.
submitted byASUS Answers - 2 years agoBrand expertA: yes, you can, like asus says. ===========|
submitted byTECH YOUTUBER - 1 year agoA: You can connect or plug-in a memory card or an external USB drive to add or expand the storage size.
submitted byASUS Answers - 2 years agoBrand expert
Q: Can this laptop run The Sims 2?
submitted by Penny P - 2 years ago
A: Yes, it does.
submitted byASUS Answers - 2 years agoBrand expertA: It's possible to play Sims 2, you may need to adjust your graphical settings to your desired experience.
submitted byASUS Answers - 2 years agoBrand expertA: SIM2 will run slow on the laptop.
submitted byASUS Answers - 2 years agoBrand expert
Q: can it run Roblox studio
submitted by Mark - 4 months ago
A: Yes it meets the requirements once it not in S mode
submitted byASUS Answers - 3 months agoBrand expertA: Hi, Mark! Regarding your question about the ASUS 14" FHD Laptop Windows Home in S Mode Intel Processor 4GB RAM 64GB Flash Storage - Black - Model L410MA-TB02: As this is in S-Mode it won't be able to play Roblox Studio by default as it isn't available on the Microsoft Store only the main game is. If you have any further questions, please don't hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.
submitted byTaylor - 4 months agoTarget expert support
Q: Can it run windows 11? Also do you have to pay for windows 11 to use it?
submitted by TECH YOUTUBER - 1 year ago
A: Yes it can run windows 11, also the upgrade is free.
submitted byASUS Answers - 1 year agoBrand expertA: Yes, the laptop will run Windows 11, upgrade will be free.
submitted byASUS Answers - 1 year agoBrand expert
Q: Does the number pad have a backlight too so the numbers are just as visible as they keyboard keys when it's in use?
submitted by Laur - 2 years ago
A: This specific laptop model doesn't come with a number pad, this feature is optional and it doesn't come standard.
submitted byASUS Answers - 2 years agoBrand expertA: The numberpad on the touchpad-- the one in the pictures that turns on when you touch the upper right hand corner-- should it have a backlight more than just the light that turns on and off when it's activated? Should the numbers on the keys light up? (trying to figure out if i bought a faulty one)
submitted byLaur - 1 year ago
Q: I just bought this and the item page says it comes with one year of Microsoft personal but it only has the free version and no info on how to get the one-year free. does anyone know how to get the year free of office 365 (Microsoft personal)?
submitted by Laur - 2 years ago
A: I asked this question-- I ended up emailing Target and they sent me to Asus and Asus chat eventually got my microsoft account set up for the free year. Target gave me a $10 credit for the trouble, so that was nice.
submitted byLaur - 2 years agoA: Hi, Laur! Regarding your question about the Asus 14" FHD Laptop Windows Home in S Mode Intel Processor 4GB RAM 64GB Flash Storage - Black - Model L410MA-TB02: When you sign in with your Microsoft account it should automatically associate any included software, such as Microsoft Office 365 to your account. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.
submitted byTaylor - 2 years agoTarget expert support
Q: Does it have nvme ssd slot for an upgrade of ssd?
submitted by Parag - 2 years ago
A: I am typing on this laptop with a 500G NVMe ssd added. There is a slot for NVMe M.2 ssd.
submitted byBook Reader and PC User - 2 years agoA: No, the laptop doesn't have SSD s;lot for upgrade.
submitted byASUS Answers - 2 years agoBrand expert
Q: Am I going to be able to upgrade the RAM on the laptop?
submitted by ravensnest - 2 years ago
A: Unfortunately, the model does not have any RAM slot, only onboard memory.
submitted byASUS Answers - 2 years agoBrand expertA: According to online reviewers the RAM is not upgradeable. You may however be able to use a flash drive in Windows to create virtual memory using ReadyBoost.
submitted byKax - 2 years ago
Q: what internet explorer does it have
submitted by Mark - 4 months ago
A: Internet Explorer was replaced by Microsoft Edge in WIndows 11.
submitted byASUS Answers - 4 months agoBrand expert
Q: is this laptop good for working from home ?
submitted by lana - 10 months ago
A: Yes, depending on the task, this is mostly for basic usage and productivity. For high-intensive apps, it will not be able to run smoothly.
submitted byASUS Answers - 10 months agoBrand expert
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praetbell - 1 month ago
Bought this for my son. He cannot use it be because it just stopped working. Will turn on but won't actually do anything
1 reply from ASUS Answers team - 30 days ago
Dear Praetbell, We are sorry to hear about the unfortunate experience you are having with the unit not powering on. Please perform a hard restart 1. Unplug the charger 2. Press and hold the power button for 1 full minute 3. Plug in only the charger and start up normally. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support
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TargetShopper36 - 3 months ago
Shuts down/ blacks out all the time. Gies completely blank during basic functions.
1 reply from ASUS Answers team - 2 months ago
Dear TargetShopper36 , We regret to learn that you have received the laptop with screen is blacked out and shutting down ,Please allow us to make your experience with ASUS a better one. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ:[Notebook] Troubleshooting - Notebook cannot power on and shows black screen - https://www.asus.com/support/FAQ/1014276/ If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2111046845-0022 )Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support
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Hank175 - 3 months ago
originally posted on https://www.asus.com
A lightweight laptop with 8+ hours of battery life. I expanded memory by installing a Crucial 500G P3 SSD card in the available slot. We use mainly the laptop for internet, email and Open Office tasks, including streaming YouTube and Netflix videos.
Defective Products For Children Being Sold
1 out of 5 stars
RichWish - 3 months ago
originally posted on https://www.asus.com
I purchased this laptop for my 5 year old daughter last month. It's not working and says "Warranty Expired" when the coverage was supposed to be for a year.
computer laptop
2 out of 5 stars
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Wood - 5 months ago
I tried playing Roblox and changed some settings to the lowest performance to get less lag but I couldn't even run a simple game. it's also laggy when I open up the browser thing. kinda not good, but I gotta be great full my dad bought me this for christmas
1 reply from ASUS Answers team - 5 months ago
Dear Wood, We are sorry to hear that your computer is lagging. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Worst ever
1 out of 5 stars
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Winnie - 8 months ago
The computer didn’t work at all.It was glitching literally every five minutes it was so annoying so I tried to return it I got the SECOND laptop and that one was glitching to and it took so long just to freakin charge.so annoying don’t buy unless you want to waste your money on this type of crap
1 reply from ASUS Answers team - 8 months ago
Dear Winnie, We're sorry to hear about the issues you're having with the unit glitching and charging issues. We would recommend that you back up your data and perform a system reset. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support
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3 out of 5 stars
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Rose - 9 months ago, Verified purchaser
Was really holding out hope for this laptop but boy is it slow. Random resets, loading times just to turn on take ages. I usually love Asus products but this one stumbles for sure. Saddened I wasted so much money on this. Gonna use it til it's worth but definitely eagerly waiting to upgrade to a better, new, different laptop
1 reply from ASUS Answers team - 9 months ago
Dear Rose, It's unfortunate to hear that your unit is running slow. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Please allow us to make your experience with ASUS a better one. Have you tried updating your Windows to the latest version? Please attempt the steps from the FAQ below. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2209014485-0001) for us to better assist you. Thank you for choosing ASUS. Best Regards, Ramon ASUS Customer Loyalty US Support Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Dont buy unless you want to risk your money
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left - 9 months ago
I have bought 2 of these things and the experience is dissapointing and infuriating. Also if dont buy if you want to play games or just do anything in general, the cpu goes over 60% just watching youtube. The first one i bought stopped working within a week of buying. I was downloading a game on steam then it froze, i turned of and back on and when i signned in it went to a black screen. i could still move the mouse but the screen was black. I couldnt find any support either. The second one is still working, (i am writing this review with it) but did the same thing as the other one when i tried to install discord but it somehow fixed itself. I can barely even run roblox and when im writing this review the cpu and memory usage are at 50% cpu usage and 80% memory usage. Dont waste your money on this piece of junk. asus has good parts but not good affordable computors.
1 reply from ASUS Answers team - 9 months ago
Dear Left, I'm sorry to hear that the screen is black, and you are disappointed. This is not the kind of experience we want our customers to have. Have you tried to update the Windows OS and the BIOS? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support Troubleshooting - https://www.asus.com/support/FAQ/1015072/
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2 out of 5 stars
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Trishburn - 10 months ago, Verified purchaser
Bought for Christmas gift for 8 yr old. Right off it didn’t have enough storage for her to play a video game she wanted to download. It lasted 8 months. Screen just suddenly went blank, will not change, it’s charged, keyboard lights up, screen black. I will do a better research next time, won’t by this Asus brand again.
1 reply from ASUS Answers team - 9 months ago
Dear Trishburn, We're sorry to hear about the issues you're having with the display on this model. Please perform a hard restart 1. Unplug the charger 2. Press and hold the power button for 1 full minute 3. Plug in only the charger and start up normally If the issue persist, we would recommend that you have the unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support
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Kyonis - 10 months ago, Verified purchaser
Overall I give this Laptop a 6/10 Have Not Had Any Issues of Yet, Just Wish It was More Sturdier like an Hp Or Dell. Besides that Great Laptop, if your extremely careful this laptop should last for 6+ yrs. My Next Laptop will Be A Lenovo Or Dell. Until then this Laptop Will Be My Go To For Everything!!
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1 out of 5 stars
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me - 10 months ago, Verified purchaser
Everything about this computer sucks. It won't stay connected to the internet, chrome barely works, takes forever to turn on. Trash. Spend the extra money and get anything else.
1 reply from ASUS Answers team - 10 months ago
Dear Valued Customer, We're sorry to hear about the connection issues you're having with this model and the issues ou're hving with the unit running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/ [Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
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1 out of 5 stars
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- 11 months ago, Verified purchaser
I purchased this laptop in March 2022 and it is mid July 2022 and the mouse on the laptop stopped working. Not able to exchange since I’m past my return window. Very disappointed.
1 reply from ASUS Answers team - 11 months ago
Dear Jayymacias, I'm sorry to hear that the touchpad failed to work, this must be frustrating. Have you tried to use an external mouse and re-install the driver? Are you getting an error code in the device manager? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support Troubleshooting - https://www.asus.com/support/FAQ/1042539/
Have not had any problems with this device
5 out of 5 stars
Would recommend
Anthony - 11 months ago
I bought this laptop 4 or 5 months ago. I use it for collage, work and entertainment. I even got the windows 11 update. I have even been able to hook up my PC monitor and use dual monitors to take open book tests. I couldn’t be happier with this product.
computer
4 out of 5 stars
Would recommend
grinz24 - 1 year ago, Verified purchaser
Very nice for the price but I have problems with the built in mouse scolling
Wouldn't Recommend
1 out of 5 stars
Would not recommend
Stephanie - 1 year ago, Verified purchaser
1 Day of Using This Laptop I Kept Getting An Error Message And I Could Not Close Or Update.
1 reply from ASUS Answers team - 1 year ago
Dear Stephanie, It's unfortunate to hear about the error message, this is not the kind of experience we want any of our customers to have. Is it random or when you click on a specific program? I'm happy to investigate to resolve this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support
Asus
1 out of 5 stars
Would not recommend
Tootise - 1 year ago, Verified purchaser
I don’t like the laptop I made mistake buying it
1 reply from ASUS Answers team - 1 year ago
Dear Tootise, It's unfortunate to hear that you don't like the notebook. This is not the kind of experience we want any of our customers to have. If possible, you can provide me with a detailed explanation of your issue at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support
Does not meet requirements for Windows 11
2 out of 5 stars
Would not recommend
WR - 1 year ago, Verified purchaser
The specs are mediocre at best with a 2-core processor, 4gb of RAM, and 57 gigs of storage space. Due to storage not meeting the required 64 gigs, this is not able to run Windows 11.
1 reply from ASUS Answers team - 1 year ago
Dear WR, Thank you so much for the feedback, have you tried to upgrade? Are you getting an error code? Usually, your current Windows 10 OS occupied a small percent of the storage. Please refer to the FAQ below. For further assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support Question about upgrading to Windows 11: https://www.asus.com/support/FAQ/1046223/
quick and easy to use
5 out of 5 stars
Would recommend
Dre - 1 year ago, Verified purchaser
works great for my drawing tablet, and easy to use
Garbage experience
1 out of 5 stars
Would not recommend
Spencer - 1 year ago, Verified purchaser
I have never written a review before but am writing one now in the hopes that customer service and other purchasers see this. I brought this computer thinking it wouold be a good purchase but as soon as i turned it on it gave me problems. The Windows setup took multiple times to do as it would freeze during it and i would have to force turn it off and restart it. Then when I finally was able to start using the Asus laptop it was so incredibly slow. But all this I could have forgiven as i thought i got a deal on the laptop. The worst thing about it was the screen started to glitch and turn on and off rapidly and then freeze on a broken screen. This is a brand new laptop I had just opened and it was acting like this. I went back thinking i got a bad one and exchanged it for another. The second one i got did go through windows setup in one go (still awfully slow) and the screen didnt glitch so I came to the conclusion i had just gotten a lemon the first time. But a few weeks later the screen started to do the same thing as the first one! I decided i had enough and decided to return it but the return period was over! I explained the situation to multiple store reps and called both target and Asus. Basically target said sorry contact Asus and Asus said they wouldnt replace it but help me through the process of "fixing" it, like I broke it! The dang thing sat on my desk the whole time, never even took it outside or came even close to dropping it. But both of them had the same glitchy screen issue. Absolutely do not purchase this laptop. If customer service contacts me and decides to actually do something fair about this I will update this review. But more than not at the rate everything happened I figure im stuck with this horrible investment.
1 reply from ASUS Answers team - 1 year ago
Dear Spencer, Thank you so much for the feedback, I'm sorry to hear that you experience the same issue with both notebooks. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Usually, replacements are through your place of purchase being that the unit was not purchased directly from us. We do offer excellent warranty repair, our team will ensure to resolve this matter so that you have no continued issues. You can attempt these steps below to improve the performance and further assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Won't Charge, Insufficient RAM
1 out of 5 stars
Would not recommend
thee_girl - 1 year ago, Verified purchaser
Had this computer for 5 months and the battery just suddenly stopped charging. Not to mention as everyone else has said, not enough RAM to do more than one thing at a time. It's also annoying to not be able to customize the settings as much as I'm used to.
1 reply from ASUS Answers team - 1 year ago
Dear Valued Customer, It's unfortunate to hear that the unit failed to charge and the RAM didn't meet your needs. Have you tried to use a different power outlet? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support Troubleshooting - https://www.asus.com/us/support/FAQ/1012793/