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At Your Service - by Ann Marie Gorczyca (Hardcover)

About this item


Number of Pages: 262

Genre: Medical

Sub-Genre: Dentistry

Format: Hardcover

Publisher: Authority Publishing

Age Range: Adult

Book theme: Practice Management

Author: Ann Marie Gorczyca

Language: English

TCIN: 79748914
UPC: 9781935953838
Item Number (DPCI): 247-44-2672



Customers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expressed through vision, mission, actions, expression of core values, and teamwork. Through positive communication, create and preserve a unique culture focused on the customer. Differentiate your office from other dental practices by nurturing a culture of service.


Focus and dedicate time and attention to your customer service experience. Maximize your opportunity to create delighted, fulfilled, and happy patients. Through friendliness, appreciation, service, and surprises, optimize team engagement in providing outstanding patient care. Delivering amazing service consistently elevates your practice to a level of excellence.


By creating a climate of team empowerment, customer service management systems are implemented to eliminatemistakes, rework, breakdowns, inefficiencies, and unwanted variations in the delivery of patient care. By prioritizing your customer service areas of improvement, service consistency is created. Five-star customer service is more than a business strategy; it is a philosophy that touches the human spirit.

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