Brita Water Filter 6-Cup Metro Water Pitcher Dispenser with Standard Water Filter

A: I didn't understand how you can pull the reservoir up on all sides because there isn't any room to do so. I struggled for quite a while and gave up. I cleaned the pitch with very warm water. After a while, the insert came out by itself. Instructions: Clean the pitch with warm water which isn't too hot to damage the plastic. Expect the insert to leave its body easily.

A: Hello, Kit. Thank you for sharing your question with us. First, we recommend removing the reservoir by using your two hands to pull the reservoir up from the body evenly on all sides. If that does not work, try placing it on the counter and letting it come back to room temperature. Please make sure to hand wash your dispenser, lid, and reservoir with mild detergent. We don't recommend putting your Brita pitcher or dispenser in the dishwasher. If these tips didn't do the trick, we encourage you to reach out to us at 800-242-7482 and mention this reference number: 191107-001077. 'Looking forward to hearing from you soon. Liz from the Brita team

A: Great question. Our Standard Filter included with our Metro Pitcher removes less than 5% of fluoride from drinking water over the life of the filter. If you have any additional questions, please give us a call at 800-242-7482 with reference number 230112-000802 handy. Thanks again. Alexandrea from The Brita Team

A: Kendall, thanks for reaching out. We're sorry you had trouble with the indicator of our Metro Pitcher, and we want to reassure you that your water is still being filtered. To reset it, press and hold the Status button for 2 seconds, then release it when the green light next to the filter icon blinks three times. While we hope this helps, please call us at 800-242-7482 and mention reference number 221214-000440 for further assistance. We hope to hear from you soon. Ashlee from The Brita Team

A: We’re glad you told us about this, and we're sorry to hear about your experience using our Metro Pitcher. So we can learn more, please call us at 800-242-7482, referencing 221207-000686. Here are a few tips regarding your inquiry. Place a finger between the reservoir and pitcher in the spout area to help remove it. While using both hands, pull the reservoir up from the housing evenly on all sides. We hope this helps. Shannon from The Brita Team

A: Thanks for asking. Our Metro Pitcher is compatible with our Standard & Elite (LongLast) Filters. If you have any additional questions, please give us a call at 800-242-7482 with reference number 221006-000577. Thanks for allowing us to help. Alexandrea from The Brita Team

A: Thanks for asking. Our Metro Pitcher measures Height: 5.63 x Width: 10.16 x Depth: 15.59. If you have any additional questions, please give us a call at 800-242-7482 with reference number 220912-000812. We look forward to speaking with you. Alexandrea from The Brita Team

A: Great question, and thanks for asking, Bella. Our Advanced/Standard Filters use coconut-based activated carbon plus ion exchange resin in a housing to filter out chlorine, copper, cadmium, and mercury. We recommend replacing every 40 gallons or every two months for the best results. Our Brita LongLast/Elite Filters use a patented pleated filter and proprietary active filtering agents in a housing that reduces chlorine, cadmium, 99% of lead, mercury, class I particulates, asbestos, and benzene. To ensure you have access to great-tasting water, replace every 120 gallons or every six months, whichever comes first. If you have any additional questions, please call us at 800-242-7482 with reference number 220829-000729. We hope this helps. Alexandrea from The Brita Team

A: Thanks for letting us know about this, and we're sorry to hear about the condition of our Metro Pitcher, Melissa. So we can help, please give us a call at 800-242-7482 with reference number 220804-000859. We're eager to speak with you. Alexandrea from The Brita Team

A: Thanks for your inquiry, Monica. We don't recommend adding flavor or other substances to water in your Brita pitcher. The filter would likely remove the flavoring as it cleans the water. In addition, the flavoring absorbed by the filter could clog it and make it unusable. As an alternative, you could filter water with your Brita pitcher, then use a household pitcher to mix your filtered water with fruit, herbs, or other flavors. If you have any additional questions, please give us a call at 800-242-7482 using reference number 220719-000826. We look forward to speaking to you. Alexandrea from The Brita Team

A: Thanks for asking about our Metro Pitcher. We're sorry you experienced discolored water while trying our Grand Pitcher, and we want to share some tips to prevent this. First, flush your filter in cold running tap water for three full minutes, and then pour out the first two pitchers of filtered water. The water should be clear after that. We hope this helps, and if you're still experiencing cloudiness, please call us at 800-242-7482 and share reference number 220509-000782. Wishing you the best. Ashlee from The Brita Team