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Building a Lean Service Enterprise : Reflections of a Lean Management Practitioner (Hardcover) (Debashis

Building a Lean Service Enterprise : Reflections of a Lean Management Practitioner (Hardcover) (Debashis - image 1 of 1

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Emphasizing the smaller details, Sarkar, a consultant who focuses on customer-centricity and Lean thinking, explains how Lean can be applied in service companies and shows executives how it can enhance organizational effectiveness. He discusses the importance of knowing the building blocks of an organization, the role of influence in leadership, engagement, Lean teams, aligning top management in organizational outcomes, the 15Cs of Lean transformation, adopting a quiver approach, deployment, including those below top management, the challenge of service processes, adopting A3 thinking, metrics, inventory, management information system reports, evaluating the health of Lean adoption, multiskilling, cross-selling, pull-based sales, and other topics. Annotation ©2017 Ringgold, Inc., Portland, OR (protoview.com)
Number of Pages: 260
Genre: Business + Money Management, Technology
Format: Hardcover
Publisher: Taylor & Francis
Author: Debashis Sarkar
Language: English
Street Date: December 15, 2016
TCIN: 51633547
UPC: 9781498779593
Item Number (DPCI): 248-26-8518
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