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Business and Professional Communication : Keys for Workplace Excellence (Paperback) (Kelly M.
About this item
This undergraduate textbook is intended to prepare students for communication in the workplace. The lively color layout features color photos, boxed readings, and cases. Other pedagogical features include chapter-ending summaries, research activities, review quizzes, discussion questions, key terms, and a glossary. Coverage includes verbal and nonverbal communication, interviews and negotiation, communication in the diverse workplace, teams, meetings, leadership and conflict management, and informing and persuading through writing, speeches, and presentations. The companion web site offers flashcards, quizzes, SAGE journal articles, videos, and audio. This third edition contains new material on communication technology and new emphasis on business writing and presentation skills. New pedagogical features include chapter-opening examples and career tips in areas such as social media and virtual meetings. New action item boxes apply concepts to real life, and there are also new and revised annotated writing and speech samples. Annotation ©2016 Ringgold, Inc., Portland, OR (protoview.com)
Number of Pages: 371
Genre: Business + Money Management
Publisher: Sage Pubns
Author: Kelly M. Quintanilla & Shawn T. Wahl
Street Date: January 29, 2016
Item Number (DPCI): 248-29-5047
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