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Call Center : A Focus on Customer Service (Paperback) (Gwen Oglesby)

Call Center : A Focus on Customer Service (Paperback) (Gwen Oglesby) - image 1 of 1

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Call Center teaches managers how to train, motivate, and encourage employees to reach their full potential through Oglesby's personal experience and inspiring professional philosophies. Each chapter features statistics, personality profiles, and thought-provoking questions designed to engage readers in the anatomy of a healthy workplace. A workplace's success depends on the cooperation between management and employees. At the end of the day, customer service is not just about serving the customer; it means serving your team as well.
Number of Pages: 120.0
Genre: Business + Money Management
Format: Paperback
Publisher: Brown Books Pub Group
Author: Gwen Oglesby
Language: English
Street Date: October 18, 2016
TCIN: 51642522
UPC: 9781612548746
Item Number (DPCI): 248-30-0420

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