CeraVe Face Moisturizer with Sunscreen, AM Facial Moisturizing Lotion for Normal to Dry Skin - SPF 30

Hello runoncoldfire, we appreciate you reaching out about CeraVe AM Facial Moisturizing Lotion with SPF 30. We are sorry to hear you did not get the results you had expected. We recommend trying CeraVe Ultra-Light Moisturizing Lotion With SPF 30. A non-greasy sunscreen without white-cast and ultra-light moisturizer for face that hydrates and leaves the skin with a matte finish. We hope you give it a try!

Hi there. Thanks for reaching out and sharing your experience with our AM Facial Moisturizing Lotion. Feedback from our consumers is very important to us and helps us improve all of our products. We are sorry to hear that this product is not your new favorite. Thanks again for sharing! We hope you continue to try all of our products.

Hi katiel82_181398. Thank you for sharing your experience with our AM Facial Moisturizing Lotion. We're sorry to hear that you don't love this lotion! Feedback from our consumers is very important to us and helps us improve all of our products. We hope you will continue to explore our products with complete confidence and satisfaction.

Hello there. Thank you for reaching out to CeraVe USA website. We recommend reaching out to CeraVe in your country for further assistance.

Hello mdw24! We're so sorry to hear you're disappointed with our AM Facial Moisturizing Lotion SPF 30. We understand how frustrating it is when a product doesn't meet your expectations. We appreciate you taking the time to share your feedback, as it helps us understand how to improve our products. While this particular product didn't work for you, we offer a variety of other facial moisturizers and sunscreens that might be a better fit. We hope you give another one of our products a try with better success!

Hello there Xiaoxin! We are very sorry to hear about your experience with our AM Facial Moisturizing Lotion for Normal to Dry Skin - SPF 30. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance. We look forward to speaking with you!

Hello there. Thank you for reaching out about AM Facial Moisturizing Lotion. We are sorry to hear you did not get the results you had expected. We recommend trying Ultra-Light Moisturizing Lotion SPF 30. A non-greasy sunscreen without white-cast and ultra-light moisturizer for face that hydrates and leaves the skin with a matte finish. We hope you give it a try.

Hi there, thank you for reaching out to us. We are sorry to hear you did not enjoy your experience with our AM Facial Moisturizing Lotion. We understand how frustrating it can be and your feedback is very important to us. We recommend trying CeraVe Ultra-Light Moisturizing Lotion With SPF 30. A non-greasy sunscreen without white-cast and ultra-light moisturizer for face that hydrates and leaves the skin with a matte finish. We hope you give it a try!

Hello! We are sorry to hear about the experience you had with AM Facial Moisturizing Lotion. We would like to speak with you directly about it. Please give us a call at 888-768-2915, 9:00 am - 5:30 pm ET for assistance and provide the reference #37938880. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.

Hi Hello123. Thank you for reaching out about CeraVe Face Moisturizer with Sunscreen, AM Facial Moisturizing Lotion. We are sorry to hear this is not your new favorite product. We recommend trying Ultra-Light Moisturizing Lotion SPF 30. A non-greasy sunscreen without white-cast and ultra-light moisturizer for face that hydrates and leaves the skin with a matte finish. We hope you give it a try.

Hello LLC! We appreciate your feedback on the CeraVe Face Moisturizer with Sunscreen SPF 30. We're sorry to hear you found it too greasy and didn't like the scent. While this moisturizer is formulated for normal to dry skin and provides broad spectrum SPF 30 protection, we understand that texture and fragrance preferences are highly individual. The greasiness you experienced might be due to the moisturizing ingredients intended to hydrate dry skin. Regarding the scent, our products are fragrance-free, but some users perceive a slight scent due to the inactive ingredients. We value your feedback and encourage you to explore our other facial moisturizers with SPF to find one that better suits your preferences. We're confident we have a sunscreen that will provide the protection and comfort you're looking for.

Hello V! We appreciate your feedback regarding our CeraVe AM Facial Moisturizing Lotion with SPF 30. We're sorry to hear about the significant white cast you experienced. We understand this is a common concern with mineral sunscreens, and we're continuously working to improve our formulas to minimize this effect for all skin tones. We also want our moisturizers to provide adequate hydration, and we're sorry to hear it wasn't sufficient for you. We value your input and encourage you to contact our customer service team if you'd like to discuss this further.

Hello there. Thank you for reaching out about AM Facial Moisturizing Lotion. Parabens are a group of commonly used ingredients that act as a preservative in cosmetics and personal care products. They are highly effective in preventing the growth of fungi, bacteria and yeast that could contaminate and degrade products. As part of our commitment to deliver high-quality, effective products, certain parabens are used in some of our formulations to ensure the safety of our consumers. Extensive research spanning decades has confirmed the parabens in our portfolio are safe at the concentrations we use. The U.S. Food & Drug Administration (FDA), which regulates the personal care industry, upholds these findings. While we take great care in evaluating each ingredient we use and are confident in our products’ safety, we know there is public conversation encouraging consumers to avoid certain ingredients, as is the case with some parabens. Based on growing demand for products that do not include parabens, we substituted them for other preservatives in some of our products. Consumers can look on our products’ labels to see what ingredients are included. Additionally, as part of our innovation strategy we are developing packaging systems and new product formulations that are less vulnerable to microbiological contamination, which will limit the use of preservatives in general. As we have for the past 100 years, we will continue to take a rigorous approach to product quality and safety, while monitoring consumer insights and preferences. If you would like to learn more about parabens and how they protect your safety, we encourage you to visit: https://inside-our-products.loreal.com/ingredients/parabens

Hi there, Thank you for reaching out about the Face Moisturizer AM Facial Moisturizing Lotion SPF 30. We are very sorry to hear that it did not meet your expectations. While this is very upsetting to hear, we appreciate you bringing this to our attention in order to understand where we can improve. We would like to recommend trying the Hydrating Sheer Sunscreen Lotion for Face and Body SPF 30. This lightweight non-greasy moisturizer leaves skin with a soft sheer finish. We thank you for your feedback and we hope you continue using CERAVE with great satisfaction!