product description page

Check-In Check-Out : Managing Hotel Operations (Hardcover) (Gary K. Vallen & Jerome J. Vallen)

Check-In Check-Out : Managing Hotel Operations (Hardcover) (Gary K. Vallen & Jerome J. Vallen) - image 1 of 1

about this item

The leading guide to managing profitable hotel operations.

Extensively revised to reflect the industry’s rapid changes, this widely popular guide presents rich detail about best practices and future directions in the hotel industry, while offering the widest coverage of any book in the field. Readers gain an intuitive understanding based on the flow of the guest’s experience, from reservation, arrival, and registration, to service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Coverage includes internationalization; green operations; financing sources; boutique and urban collections; and reservations strategies. Check-in Check-Out: Managing Hotel Operations, 10/e has been updated throughout to cover such current topics such as detail cancellation policies for major OTA channels, leading-edge technology and reservations, mobile apps and devices, global distribution, third-party housing poachers or pirates, conflicts over master billing, EMV technology and the rising popularity of smart cards, night audit reports, cyber security in the hospitality industry, and much more. Included are over 150 exhibits to promote visual learning.  

Number of Pages: 499.0
Genre: Business + Money Management
Series Title: What's New in Culinary & Hospitality
Format: Hardcover
Publisher: Pearson College Div
Author: Gary K. Vallen & Jerome J. Vallen
Language: English
Street Date: June 5, 2017
TCIN: 52026102
UPC: 9780134303505
Item Number (DPCI): 248-39-7808
$156.18
MSRPReg: $164.40 Save $8.22 (5% off)

guest reviews

Prices, promotions, styles and availability may vary by store & online. See our price match guarantee. See how a store is chosen for you.