Costway Electric Corded Lawn Mower 12-AMP 14-Inch Walk-Behind Lawnmower with Collection Box

What I liked: I have a small yard and liked the size of this, the low cost, and that it actually worked and cut the grass! ( unfortunately 2 of the 4 wheels kept coming off so I had to stop cutting the grass) What I didn’t like: the lack of directions for assembly, the requirement for me to open the plastic cover to properly seat the axle because it arrived in a manner that the axle on one side was pushed inside the plastic area, the inability for two of the four wheels to stay on and finally the terrible customer service from Costway. Although the directions are not good, I put it together which required more work as one part under the plastic was not attached correctly, but it only took an extra 10 minutes to fix. I turned it on, and found the mower to work well, but two of the four wheels came off as I mowed. I stopped and placed them back on, but found the pins were not staying in place. I contacted Costway customer service with a detailed description of the problem hoping for a solution, like pins that actually work, in an attempt to avoid having to return it to Target. I also sent them a copy of my receipt from Target. Instead of replying with a solution, Costway replied with a template answer asking for my order information,which had already been provided, and a video of the problem. I’m not certain if they wanted a video of me trying to mow the grass with wheels falling off or a video of the mower with wheels off, but having read other reviews where people had reported problems with Costway customer service, which detailed Costway’s constant requests for videos and avoidance of a solution, I advised that I had provided the order information and a detailed account of the problem and wanted a solution, easy fix pins that work. Since they refuse to provide that I will be returning this product. This could be a good product, but the small details make or break and in this case, they break it! The mower works, but you need four wheels that work too! If Costway had provided a solution versus obstacles, I would have rated this 4 stars, but perhaps the problem is they do not have a solution and I do not have the time to waste on a company with poor customer service.