Crest 3D White Brilliance Teeth Whitening Toothpaste - Vibrant Peppermint

We're so sorry you couldn't use the 3D White Brilliance Whitening Toothpaste! We assure you our ingredients and formulas undergo extensive studies to be safe when used as directed, however, we understand that everybody may not have the same reaction. We want to help with your purchase since you won't be using the toothpaste, and we'll share your comments with our team to see how we can improve the experience of our consumers using Crest 3D White Brilliance Whitening Toothpaste. So that we can discuss your purchase further, please call us Monday through Friday, between 9:00 a.m. to 6:00 p.m. EST, at 1-800-492-7378 for additional assistance.

kknguyen, thanks for your review and bringing this to our attention! We're terribly to hear you had this experience with our toothpaste. We hope your mouth has returned to normal, and if not, recommend reaching out to your dentist. Also, please don't discard this tube yet, as we may need to retrieve it for a closer inspection. Our consumers' health and safety are top priorities, so you can be assured that all ingredients in Crest toothpaste have been rigorously evaluated to meet if not exceed the highest safety standards. To give your comments the attention they deserve and help you, please call us at (800) 492-7378.

We're sorry to disappoint you, and you’re correct that we have reduced the amount in the package. Please understand that it’s always a tough decision for us because we try to keep our costs as low as possible to offer our products at an affordable price while seeing an increase in commodity costs ourselves. We understand your concerns and are sharing them with the team to let them know how you feel. We'd love to talk more about this and see how else we can help, so when you have time, call us at 1-800-492-7378, M-F, 9 AM to 6 PM EST.

We're sorry you're not pleased with the recent changes to the Crest 3D White Brilliance Toothpaste and be assured we're sharing how you feel with our Product Development Team. While seeing an increase in commodity costs ourselves, we're working to keep prices within range and deliver the superior quality Crest users trust, and your loyalty and satisfaction mean a lot. If you'd like to discuss your experience further, please call us at 1-800-492-7378, M-F, 9 AM to 6 PM EST, to help us improve.

Thanks so much for your loyalty to our toothpaste, alon18! We also appreciate your review. Crest is continuously benchmarking the marketplace to stay competitive. As a result of this, sizing, pricing and/or formula may be updated. Market dynamics are always changing, which may impact on our raw materials and/or supply chain, both of which feed into the price per ounce. So that we can help you and gather some more information for our Quality Team, please give us a call at (800) 492-7378.