About this item
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people. Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides the tools and techniques on dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
Number of Pages: 140
Genre: Business + Money Management, Psychology, Self Improvement
Series Title: Creating Success
Publisher: Kogan Page Ltd
Author: Roy Lilley
Street Date: August 28, 2016
Item Number (DPCI): 248-30-0304
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