Dekor Plus Hands Free Diaper Pail - White

Thank you for taking the time to write a review. We would like to address some of the concerns mentioned in your review. The continuous refill makes it so that you are only using as much refill as needed instead of wasting an entire garbage bag for 2-3 diapers. You also pull the refill down from the bottom of the pail so that you don't risk tearing the bag pulling it through the top as most pails would have you do. We make three different sizes for our Dékor Pails - Plus, Classic, and Mini - as you purchased the Classic, there is a larger size available. For the "no touching" aspect, if you are tossing/dropping the diaper into the pail, gravity should cause the flap to open/close on it's own. If you are just placing the diaper on the flap, then you will need to touch it to get it to go through the flap. Our customer care team is always happy to assist with questions or concerns regarding our products: support@dekor.zendesk.com.

All diaper pails will eventually start to smell after the baby starts eating solids, unless they are emptied on a more frequent basis. Before solids, the diapers aren’t very smelly and you can go longer between emptying the pail. However, after switching to solid foods, the diapers become more potent and the reality is that the frequency of emptying the pail has to increase in order to keep the odor minimized. Unlike pails that use regular garbage bags where you waste a lot of each bag, with Dekor’s continuous liner, there is no waste, you only use what you need. The good news is that it’s quick and easy to change the bag with Genuine Dekor Refills. And, unlike metal pails which have to be cleaned only with a dry cloth, the Dekor Pails can be washed, sanitized, and even cleaned with bleach!

Please contact our customer care department: support@dekor.zendesk.com and they will happily assist you with replacing the trap door insert.