PepperSilver - 10 months ago
originally posted on dyson.com
I have had this fan for several years now. It does cool well, cleans easily and looks sleek on the nightstand next to our bed. The problem is, that it turns on by itself at all hours of the day and night and we cannot figure out how or why this happens. I have read on the Internet of others who have had the same problem and also do not know why this happens or how to fix it. Could not give five stars, or even four stars because of this. It is very frustrating and very annoying.
1 reply from Dyson Customer Support team - 10 months ago
Hello there, this is Kelly with Dyson. Thank you for your review. I am happy to hear that you've been so pleased with your Dyson Cool fan up until this point. It sounds very unusual that your fan is powering on and off, without you interacting with the machine. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience. Best wishes, Kelly Dyson Customer Support