A: This runs on AC adaptor power, or batteries.
A: either or, can plug it in or use batteries
A: The canopy is for decoration only.
A: This is not intended to be a sleeping product. Baby must immediately be moved to a safe sleep environment with a firm, flat surface such as a crib, bassinet or play yard.
A: Some noise may be normal, but be sure to call our Consumer Services team for assistance. They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
A: The pad and infant body support (in cold water with a mild detergent. Do not use bleach. Tumble dry on low heat and remove promptly). See page 24 of the instruction manual here: https://service.mattel.com/instruction_sheets/DRG43-SP.pdf
A: This is for use from birth until child becomes active and can climb out of the seat (approximately 9 months, or 25 pounds max - whichever comes first). Please talk to your pediatrician with any inquiries.
A: This is safe to use from birth until child becomes active and can climb out of the seat (approximately 9 months/25lbs).
A: The model number can be found on the underside of the motor, behind the mobile. Email us at CR.TS@Mattel.com with those codes, so we can look into replacement straps for you.
A: The swing's height is not adjustable.
A: Please reach out to our Consumer Services team so they can help with your swings motor. They are available Monday to Friday from 9 a.m. to 6 p.m. EST at 800-432-5437.