Q&A(19)

Q: Does this plug into the wall or just bTteries

submitted by Brittany - 1 year ago
  • A: This runs on AC adaptor power, or batteries.

    submitted byMattel Consumer Services - 1 year ago
    Brand expert
  • A: either or, can plug it in or use batteries

    submitted bytvsqz - 1 year ago

Q: what is the purpose of the canopy?

submitted by Sn - 9 months ago
  • A: The canopy is for decoration only.

    submitted byMattel Consumer Services - 9 months ago
    Brand expert

Q: When baby falls asleep, max time allowed in swing?

submitted by Anonymous - 10 months ago
  • A: This is not intended to be a sleeping product. Baby must immediately be moved to a safe sleep environment with a firm, flat surface such as a crib, bassinet or play yard.

    submitted byMattel Consumer Services - 10 months ago
    Brand expert

Q: if my baby is only 16lbs and the machine is making a noise as it rocks, should I be alarmed? is it still ok for him to use it?

submitted by Mariah - 10 months ago
  • A: Some noise may be normal, but be sure to call our Consumer Services team for assistance. They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.

    submitted byMattel Consumer Services - 10 months ago
    Brand expert

Q: which part is machine washable?

submitted by o - 1 year ago
  • A: The pad and infant body support (in cold water with a mild detergent. Do not use bleach. Tumble dry on low heat and remove promptly). See page 24 of the instruction manual here: https://service.mattel.com/instruction_sheets/DRG43-SP.pdf

    submitted byMattel Consumer Services - 1 year ago
    Brand expert

Q: Is it okay to use this swing for a 15 day old infant? or do we have to wait till the baby is 1-2 months

submitted by nick - 1 year ago
  • A: This is for use from birth until child becomes active and can climb out of the seat (approximately 9 months, or 25 pounds max - whichever comes first). Please talk to your pediatrician with any inquiries.

    submitted byMattel Consumer Services - 1 year ago
    Brand expert

Q: Is there a weight limit for babies?

submitted by _ - 2 years ago
  • A: This is safe to use from birth until child becomes active and can climb out of the seat (approximately 9 months/25lbs).

    submitted byMattel Consumer Services - 2 years ago
    Brand expert

Q: I am looking for the model # on this product? I need to order replacement strap. Please don't tell me to call the customer service number...been there...done that...they don't speak English and they don't know anything. They transferred me over 5 times.

submitted by Simple - 2 years ago
  • A: The model number can be found on the underside of the motor, behind the mobile. Email us at CR.TS@Mattel.com with those codes, so we can look into replacement straps for you.

    submitted byMattel Consumer Services - 2 years ago
    Brand expert

Q: Can you make the swing taller??

submitted by Rwesch - 2 years ago
  • A: The swing's height is not adjustable.

    submitted byMattel Consumer Services - 2 years ago
    Brand expert

Q: I like everything about this swing but after we put it together and turned it on and we sound of the gears working is quite loud . Like a grinding noice . It’s noticeable when it’s rocking back and forth . Is something wrong with it ?

submitted by Jen - 2 years ago
  • A: Please reach out to our Consumer Services team so they can help with your swings motor. They are available Monday to Friday from 9 a.m. to 6 p.m. EST at 800-432-5437.

    submitted byMattel Consumer Services - 2 years ago
    Brand expert

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