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Frontline Delivery of Welfare-to-work Policies in Europe : Activating the Unemployed (Hardcover)
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Frontline, street-level delivery of welfare-to-work or activation policies refer to those programs and services that are aimed at promoting the employability, labor-market and social participation of benefit recipients of working age, usually by combining enforcing/obligatory and enabling/supportive measures. Frontline workers are conceived of as policy implementers, as policy makers, and as actors mediating politics in an arena where conflicting interests are at stake. Frontline work plays a crucial role in determining what welfare-to-work practically means and how they affect the lives of the people they target, yet few books have deliberatively focused on comparing what happens when professional social workers/welfare to work actors meet clients.
Pioneering the provision of scholarly reflections on both theoretical and policy relevance of studying frontline practices of delivering activation, internationally renowned researchers present the first systematic comparative analysis of how welfare-to-work/activation policies are actually delivered by frontline staff in selected EU countries and in the United States. In trying to understand and interpret frontline practices in welfare-to-work and activation, each contribution:
- Provides insights into what ‘welfare-to-work in practice’ looks like, what services are provided and how;
- Examines whether client selection takes place and if so, what clients are selected;
- Explains how monitoring of clients and sanctioning takes place; how clients are ‘motivated’ in activation; how they are (or are not) involved in decisions concerning activation;
- Analyse why and what clients are referred to external service providers and how relationships with external providers can be characterized at frontline levels;
- Explore what jobs are considered suitable for clients.
This book is an important acquisition for scholars and researchers of social policy, public administration, public management, social work and policy implementation.