Garnier Makeup Cleansing Balm Hyaluronic Acid - 4.2oz
$11.99 ($2.85/ounce)
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- Highly rated$12.00 - $20.00Buy 1, get 1 25% off select e.l.f. beauty products4.7 out of 5 stars with 14167 ratings
- Highly rated$3.99 - $11.89Buy 3, get 1 free on select beauty minis on select items4.7 out of 5 stars with 23888 ratings
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Guests are saying
This cleansing balm is a versatile and effective makeup remover that excels at breaking down even the most stubborn waterproof products. Many guests appreciate its hydrating properties and smooth texture, making it a great addition to any skincare routine. While some guests noted concerns about the scent and potential eye irritation, the overall consensus is that it performs well and leaves skin feeling clean and soft. Its affordability and large size also make it a popular choice among users.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 802 reviews
effectiveness: 3.58 out of 5
quality: 3.13 out of 5
value: 3.77 out of 5
40% would recommend
32 recommendations
5 out of 5 stars
Thumbs up graphic, would recommend
31 May, 2026Verified purchase
(no review title)
Have repurchased many times. Easily removes all makeup, including waterproof mascara.
1 out of 5 stars
19 May, 2026
originally posted on Garnierusa.com
Not meant for your eyes
Easy to use product and was excited for the all in one feature. However, the product burned my eye and now I have puffy eyes and pink eye. Marketed for face and eyes but just like the other posts, DO NOT put it on your eyes.
1 reply from LeCare team - 19 days ago
Hello! We're sorry to hear about your experience with our Erase It All Hyaluronic Acid Makeup Cleansing Balm. We'd like to speak with you directly. Please call us as at 888-448-9617 and provide the case number 46624751. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
5 out of 5 stars
Thumbs up graphic, would recommend
18 April, 2026Verified purchase
Best hydrating makeup remover for dry, sensitive skin. Removes waterproof eye makeup with ease.
I really like this as a makeup remover as the first step of my cleansing routine. It’s not perfect, but it’s the closest to perfect I’ve found—and I’ve tried a lot of balm/ oil makeup removers (Pond’s cold cream, Neutrogena cleansing balm, Cerave cleansing balm, Clinique take the day off balm, Beauty of Joesen cleaning balm, Kose Cleansing Oil, and straight coconut oil, to name a few). For context: I have very sensitive, dry, eczema-and-acne-prone skin; I have very sensitive dry eyes; I live in a dry climate; and I regularly wear waterproof sunscreen, longer makeup, waterproof eyeliner, and waterproof mascara. Pros: -very hydrating—even more than the other balm/ oil makeup removers I’ve tried -it removes waterproof makeup with ease—again, better than any of the other balms/ oil I’ve tried -it rinses off my hands and face easily -it doesn't gunk up my sink -the eye-blurring is minimal to nonexistent, and any blurring that happens goes away as soon as I rinse the balm off -it’s affordable -it's easy to find in a variety of stores both locally and online Cons: -it can sting my eyes a little if I get a lot of the balm in them (though it doesn’t sting as much as Clinique, it doesn’t make them water, and I’m not entirely certain that it’s the balm itself rather than the dislodged makeup getting into my eyes) -it has an odd scent (though it’s clearly the ingredients’ smell rather than a fragrance, it’s not strong, and it doesn’t linger)
5 out of 5 stars
25 March, 2026Verified purchase
(no review title)
As someone with acne and currently on Tret and BP, I absolutely love this makeup remover. It gets everything on the first go, even my waterproof mascara. My holy grail.
1 out of 5 stars
22 March, 2026Verified purchase
Doesnt quite get everything
This is better as a first step rather than a total makeup remover
1 reply from Garnier Consumer Care team - 3 months ago
Hello jennifermk! Thank you for sharing your feedback on our Cleansing Balm with Hyaluronic Acid. We are so pleased to hear that you found the formula to be an effective first step in your daily routine, as providing a gentle, moisture-rich cleansing experience for your skin is our primary goal. Because this balm is designed to break down and melt away heavy makeup and sunscreen while leaving the skin feeling deeply hydrated, it truly shines as part of a double-cleansing method. To achieve a more refreshed finish after using the balm, we recommend following it with a lightweight water-based cleanser to thoroughly remove any remaining residue and prepare your skin for your favorite serums and moisturizers. We truly appreciate your thoughtful recommendation as we continue to provide affordable and effective skin care solutions for everyone.
5 out of 5 stars
21 March, 2026Verified purchase
(no review title)
Love this!
5 out of 5 stars
Thumbs up graphic, would recommend
24 February, 2026Verified purchase
Gamechanger!!!
So effective at removing waterproof makeup and mascara! You must wash it off with your normal cleanser after which is expected. Leaves the skin looking hydrated. Love this and lays forever so will definitely repurchase!
1 out of 5 stars
Thumbs down graphic, would not recommend
20 February, 2026Verified purchase
Arrived Open and Damaged
This item was shipped to me used and open. The lid was separate and loose inside my package, allowing a bunch of other items to get covered in the cleansing balm. This is disgusting they would not only sell a used item, but that they would also not even try to make sure it’s untampered with or securely closed so it doesn’t damage the rest of an order.
5 out of 5 stars
14 February, 2026
originally posted on influenster.com
Worth a look
[This review was collected as part of a promotion.] This item worked really well. Removed makeup effortlessly and literally melted onto my skin. Feels nice too. Silky smooth. Washes away leaving skin really smooth. Would recommend.
1 out of 5 stars
Thumbs down graphic, would not recommend
13 February, 2026Verified purchase
Smells Awful!
The smell is HORRIBLE. The product is so so but I can’t get past the smell.
5 out of 5 stars
27 January, 2026Verified purchase
(no review title)
Works very well
1 out of 5 stars
Thumbs down graphic, would not recommend
19 January, 2026Verified purchase
(no review title)
Smells bad. The texture isn’t as good as others I’ve used. My skin broke out while using.
1 reply from Garnier Consumer Care team - 5 months ago
Hello Megan! We are very sorry to hear about your experience with our Cleansing Balm Hyaluronic Acid. We would like to speak to you directly about this. Please contact us at 800-4GARNIER M-F 9:00 am – 5:30 pm ET for assistance. We look forward to speaking with you!
4 out of 5 stars
14 January, 2026Verified purchase
(no review title)
Love this stuff you just end up using more then you want to fully get off makeup
2 out of 5 stars
6 January, 2026
originally posted on Garnierusa.com
Not impressed
I was really excited to try this, but my expectations turned out to be too high. The reason I gave this 2 stars is because it did remove my makeup well, did not burn my eyes, and there is a lot of product for the price. However, I will not be repurchasing this due to the horrible chemical smell, the lumpy/clumpy-ness of the product, and it is so hard to rinse off. I have used many cleansing balms, and this one is the only one I have had this hard of a time rinsing off. Once you emulsify it with water per the directions, it turns VERY waxy and does not want to come off. I end up having to use a washcloth to remove it which is more irritating for my sensitive skin. I would say as a cleansing balm, the ability for it to emulsify is very poor. A lot of the reviews are raving about this product, but I genuinely think you are better off finding something else. I never leave reviews either, this was bad enough that I felt compelled to write one.
1 out of 5 stars
Thumbs down graphic, would not recommend
19 December, 2025Verified purchase
Impossibke to remove
This product was so disappointing. It is very oily, more-so than other balms, which makes it impossible to remove with rinsing alone.
1 reply from Garnier Consumer Care team - 6 months ago
Hello Carli, thank you for reaching out about Garnier Makeup Cleansing Balm Hyaluronic Acid. It is disappointing to hear you did not get the results you had expected with this product. We recommend after cleansing with Erase It All Hyaluronic Acid Cleansing Balm, follow with your favorite Garnier Micellar Cleansing Water to do a double cleansing routine. We hope this helps!
3 out of 5 stars
Thumbs down graphic, would not recommend
17 December, 2025Verified purchase
Scent is bad!
It does an ok job. Totally agree with others about the “scent”. It is awful. I ran out of my make-up eraser balm so I thought I would try this. I will be going back to my original and throwing away the rest of this product.
1 reply from Garnier Consumer Care team - 6 months ago
Hello Sp, thank you for sharing your thoughts on the Garnier Makeup Cleansing Balm. We're truly sorry that the scent of the product was not enjoyable for you. Your detailed feedback is greatly appreciated, as it directly contributes to our mission of constantly improving our brand and products. We will ensure your comments are forwarded to our internal team so they can be taken into consideration as we work towards better meeting our customers' expectations for this product.
2 out of 5 stars
Thumbs down graphic, would not recommend
7 December, 2025Verified purchase
texture looks dry
I bought two balms and both of them have cracks. Not sure if it's because they were stored improperly after production.
1 reply from Garnier Consumer Care team - 6 months ago
Hi Vivi, thank you for reaching out about the Garnier Makeup Cleansing Balm Hyaluronic Acid. We truly value honest customer feedback, whether positive or negative. Your input is incredibly important as it helps us continually improve our brand and create products that meet your needs. We will be sure to share this with our team.
1 out of 5 stars
28 November, 2025
originally posted on Garnierusa.com
Burns all over my face and eyes.
Awful. I have burns all over my face. It’s itchy and patchy. I switched all of my make up and brushes and realized the one thing I didn’t change was this product. Would not recommend.
3 out of 5 stars
23 November, 2025
originally posted on influenster.com
Pretty good cleansing balm, but not the best
[This review was collected as part of a promotion.] This cleansing balm is pretty good. It's not the best I've ever tried, but it's not bad. I like that it has hyaluronic acid in it, but I feel like a Korean skincare product of the same type would have much more benefits than this one. The texture melts right into your skin and does feel nice, but I'd probably pass next time.
4 out of 5 stars
Thumbs up graphic, would recommend
13 November, 2025Verified purchase
Affordable, effective, convenient
Sure maybe it doesn’t smell like heaven itself, but it’s very affordable for the quantity, melts off my waterproof mascara, and washes off with a gentle cleanser so I’m a fan! I despise tiny containers that I have to repurchase all the time. So I’ll be happily using this for the next 6 months or so.