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Getting Started in Service Design : A How-to-Do-It Manual for Librarians - (Paperback)
About this item
Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it’s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries. Escorting readers through all the fundamentals, this how-to-do-it manual introduces the service design concept, what it is used for, and how it can benefit every institution; includes a checklist for determining if service design is the best approach; describes the four necessary phases for any service design project, with key exercises for thinking in service design terms to craft a “thick description” of the library’s users and behavior; explains the importance of making assessment part of the fabric of the library, and offers tools following through; reviews real-life examples of implemented service design, spotlighting how students and researchers use library services; provides templates for documenting service design; and offers advice for moving forward and managing change.This book is the perfect primer for those new to the methodology as well as a useful reference to consult throughout a service design project.
Number of Pages: 107
Genre: Language + Art + Disciplines
Publisher: Amer Library Assn
Author: Joe J. Marquez & Annie Downey
Street Date: June 26, 2017
Item Number (DPCI): 248-49-9698
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