Dee - 2 years ago, Verified purchaser
First, We really struggled to open this deodorizer. There is nothing simple about the “twist and pull” cap! Then we found out that it arrived frozen. When it “thawed”, it became a puddle of unscented goop! Unhappy with this item.
1 reply from Glade Brand Expert team - 2 years ago
I’m sorry to hear of your recent experience. As we expect each cover to open with ease, please know we’re here to help. So we can, please give us a call at 1-800-558-5252 (Monday through Friday 8 AM to 6 PM CST), and provide this reference number: 019043151A. Or, send us a quick email at https://contact.scjbrands.com/en-us. – Allison, SC Johnson Consumer Care