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Great Answers to Tough Questions at Work (Paperback) (Michael Dodd)
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It’s a captivating, easy-to-follow book which promotes confidence and a positive “win-win-win” mindset for questioner, answerer and any audience beyond. At the core are the golden formulae and proven strategies for constructing inspirational answers – however challenging, vicious, tricky or stupid the questions.
- You will be able to do better at work through having more effective and positive conversations with clients, prospective customers, colleagues, journalists and others
- You will look, sound and feel more confident when on the receiving end of challenging questions
- You will get to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way
- You will leave your questioners and any wider audience members more satisfied, inspired and keener to deal with you
This book promotes a positive revolution in the fundamental approach to challenging conversations.
“Great Answers To Tough Questions At Work” covers questions from the most common challenging sources - identified from the pre-session questionnaires sent out to participants before Michael Dodd’s world-wide speaking appearances.
The results show the most frequent troublesome questions come from customers, prospects and your own colleagues.
The underlying purpose of “Great Answers To Tough Questions At Work” is to progress readers into becoming inspirational communicators by transforming their approach to those professional conversations which form such a large part of business life.
Examples of questions covered:
“Can I have a pay rise?”
“Why should you get a pay rise?”
“Will there be job losses?”
“Why can’t you take your holidays at another time?”
“Can I have a discount?”
“How can we get more customers?”
“How can we compete with international competitors in the same field who can do things more cheaply?”
These kinds of questions are being asked all the time in the workplace and are being raised at Michael Dodd’s master classes as participants struggle with their nightmare questions.
The book will include case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions.