A: Hello AnnaN - Thanks for stopping by! This hardside suitcase weighs 12 pounds and holds up to 80 pounds. Happy shopping! - Beth
A: Hello Anna, The weight of this suitcase is 12lbs. Happy Traveling!
A: Hello, Unfortunately, TSA locks cannot be reset without knowing the current combination. Otherwise, any person would be able to reset the lock. If you've forgotten your combination, there is a solution, but it takes a bit of time. Go through every combination until you unlock it. This sounds like a tedious task, but it should take only about 30 minutes. Start at 001, then 002, 003 and so on until it unlocks. Keep the open button pressed as you turn the dial.
A: Hello SamAndyWL, Please reach out to our customer service team at https://www.olivetintl.com/customer-service/ If you have a warranty issue we can discuss further. Typically with normal wear and tear the warranty does not cover a replacement, but if it is a production quality issue the warranty may be used. This is on a case by case basis and would require additional discussion with our customer service team. Thanks,
A: Hello - Great question, this item has 61 total linear inches, so it will comply with the airline requirement. Happy shopping!
A: Hello - Thanks for reaching out! To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869. Have a wonderful day! - Brianna
A: Hello Brad - Thanks for your interest in this suitcase! The wheels are spinner wheels so they can be pushed or pulled in any direction. We hope this helps, have a wonderful day! - Brianna
A: Hello - Great question. The available sizes in Open Story are the larger 29" Check In size and the smaller 21" Carry On size.
A: Hi LE - We're glad you have your eye on this handy suitcase! The linear inches for this bag is 61. Hope it's what you're looking for! - Gao
A: Hi Chans - Great question and we're glad you asked! To set your new lock, align the combination to the preset factory setting of 000. Once aligned, click the reset button located on the combination panel until it clicks (you may need to use a pen or small tool). Once you hear the click, set the combination to the numbers of your choice, slide the button with the arrow in the direction of the arrow to open the case and you're all set. We hope this helps. Thanks for reaching out! - Shelly
A: Hi Emma - Great question! The luggage is made of polycarbonate, which is designed to prevent cracking and keep the bag contents safe. Safe travels! - Terra