Silly Woman - 6 months ago, Verified purchaser
I don’t like the smell and it seems too watery. And my hair doesn’t feel soft, smooth or silky, at all. Wish I can return it. I only used it twice and then bought another brand.
1 reply from Herbal Essences team - 6 months ago
We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.