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Hotel Manager’s Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction (Paperback)

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About this item

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.

Number of Pages: 247
Genre: Business + Money Management
Sub-Genre: Industries / Hospitality + Travel + Tourism, Human Resources + Personnel Management
Format: Paperback
Publisher: Taylor & Francis
Author: Vincent P. Magnini
Language: English
Street Date: December 15, 2015
TCIN: 50548854
UPC: 9781771883481
Item Number (DPCI): 248-08-2430
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$69.95
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