Hubble Connected Nursery Pal Crib Edition 5" Smart HD Baby Monitor with Crib Mount

Hello Jenn, The streaming of your camera through the app also depends on other variants such as network speed and WiFi signal strength. The minimum required per smart companion is 1mbps of upload speed. And we recommend the WiFi signal strength (under camera details in the settings) to be above 90%. If these requirements are not met, one may experience streaming issues. An easy way to solve this is to bring the camera closer to the router. If the WiFi signal strength is high and the upload speed is enough, please try to do a hard reset: - Delete the camera again from the camera list (if listed only). - Unplug it for a minute and then plug it back. - Press and hold down the 'Pair' button and wait until you hear a beep. - Now, wait till the LED starts blinking. This may take up to 20 seconds. - Now set up your camera again following the steps on the screen. If the issue remains, please contact me via email or live chat so I can help further, and deserve your 5 stars. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM211, and put it in the subject. We will get back to you asap. Kind regards, Crystal and the Hubble Connected Team.

Hello there, I'm sorry to hear you're having issues pairing your units. There are some steps we can take to try and resolve this issue. We would start by going through the below list of examples to see whether one of them might cause your units to unlink. Always make sure the antenna is in the up position: - Any large metal object, like a refrigerator, a mirror, a filing cabinet, metallic or metal-clad doors, or reinforced concrete, aluminum siding (if being used outdoors) between the baby and parent unit may block the radio signal. - The signal strength may also be reduced by other solid structures, like walls, plumbing, heating, and air conditioning ducts, electrical wires, or by radio or electrical equipment, such as TVs, computers, cordless or mobile phones, fluorescent lights, or dimmer switches. In multi-story homes, homes with a basement, and multi-unit homes such as apartments plumbing, heating, and air conditioning ducts, and electrical wires between floors will also reduce signal strength. - Use of other 2.4GHz products, such as wireless networks (Wi-Fi routers), Bluetooth® systems, or microwave ovens, may cause interference with this product, so keep the baby monitor away at least 5ft (1.5m) from these types of products, or turn them off if they appear be causing interference. The same goes for fans or white-noise machines. - If the signal is weak, try moving the parent and/or the baby unit to different positions in the rooms. Rotating the parent unit 90 degrees may also improve signal strength. We can also try resetting the units: 1) MONITOR: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn itself off. Turn back on. 2) CAMERA: A) Turn your camera off. If your camera doesn't have a power switch, you can unplug it from power. B) Press and hold the PAIR button while turning the unit on or plugging back in the camera. Continue to hold the PAIR button until a long BEEP is heard. NOTE: The camera should not become unpaired with the monitor or HubbleClub App. C) Turn your monitor (parent unit) back on and check for normal operation. D) If the camera becomes unconnected or unresponsive on the monitor refer to the instructions for Re-Pairing your Camera. RE-PAIRING YOUR CAMERA: A) Turn your parent unit (monitor) and camera off. If your camera doesn't have a power switch, you can unplug it from power for 30 seconds. B) Plug your camera and monitor into power and turn both units on. Wait for one (1) minute. NOTE: It is crucial you wait for at least one minute to allow the units to conclude their booting up procedure. The light above the Hubble logo will flash red when ready to pair. C) Make sure the camera and monitor are within 3ft. If you have multiple cameras, please keep them further apart to prevent interference. D) Manually pair the camera to an unused camera slot. Used slots will have an * icon next to the number or show as bold in the list. For instance, camera slot 3 or 4. If the issue remains, please contact our support team via email or live chat so we can assist further. Find our contact details in the quick start guide or here: https://support.hubbleconnected.com/. And please refer to this case number I created for you: BVRM121. We will get back to you as soon as possible. Kind regards, Crystal and the Hubble Connected Team.