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Human Resource Management and the Global Financial Crisis : Evidence from India's IT/BPO Industry
About this item
The book focuses on the nature of strategic choices available to firms in the Indian information technology (IT) and knowledge and business process outsourcing (K&BPO) industry. It looks at how these Indian firms in the industry exercised their strategic choices to deal with their routine business and in times of a crisis how these routines were changed through learning and resilience. The book examines these changes in the human resource processes and how organisations adjusted to the changed business models.