A: Hi Repoman. Because the Axel is electrical, water may affect the function of your bike. The amount of water also determines the extent of damage as well. A small drizzle may not harm anything, but a downpour may ruin your bike.
A: Hi! We do not recommend letting the bike come into contact with any water at all, as it is not waterproof.
A: Hi Repoman we do recommend that you ride your Axle electric bike when it is dry outside and avoid rainy days. Riding you bike in the rain can affect your bike. If you have any other questions please do not hesitate to reach out at firstname.lastname@example.org. We are happy to assist you!
A: Hello, we are sorry you are unable to register your Jetson. Please contact us at email@example.com and we would be more than happy to help you get your product registered.
A: Hi EDR. I do apologize you are having a hard time registering your Axel 12'' E-bike. We will be more than happy to assist you. Please message us at firstname.lastname@example.org for further assistance.
A: Hi Chris! We do not recommend leaving the bike out in the rain or outside in the elements at all, as it is not waterproof. It should be stored in a dry area that doesn't get too cold or too hot.
A: Hi Chris to answer your question no the Axle is not waterproof. If you were to leave your Axle out in the rain for a bit you may experience performance issues with your bike.
A: Hello Rita! There is a seat clamp that raises and lowers the seat.
A: Hi Rita! There is a clamp on the seat post that raises and lowers the seat.
A: Hi If you’re in need of a replacement charger, please reach out to us at email@example.com so we can help get you a new charger.
A: The Axle 12" does require partial assembly once it's taken out of the box (you must attach and secure the seat, the pedals, and the fenders). Pages 12-20 of the product manual (here: https://cdn.shopify.com/s/files/1/2530/6734/t/13/assets/AXLE-12MANUAL-web-1631902094572.pdf) show how to do this assembly. It's minimal effort and should be pretty easy to do. We hope this helps. Thanks for choosing Jetson!
A: Sorry to hear that your tire is flat and we would be happy to help. Please reach out to us at firstname.lastname@example.org so we can further assist you.
A: The Axles dimensions folded up are: (L x W x H)41” × 9” × 30”.
A: On bikes and e-bikes – Depending on your model, there are three places a serial number could be: 1) On the stem of the bike frame below the handlebar 2) On the bike frame near where the seat’s attached 3) On the lower part of the bike frame in between the pedal area and the front tire
A: Hi, the Axel 12 weight limit is up to 260LB and it is 39inches when unfolded. You can check out more information on it via our website manual by going to our site, searching for Axle 12", and clicking on the manual there!