A: Ours does too, broken maybe?!
A: I just got it today. It is fully charged but still same annoying beeping with blue light.
A: We are having the same issue. My son has been able to use for a total of about 10 minutes as every 30-240 seconds it beeps and we have to recalibrate, and it is a vicious cycle! Very disappointing as we got as a gift, so I am not even sure if we can do anything about it, so I will email the address that they provided.
A: Hi there! I am so sorry that both of you are experiencing issues recalibrating your Sync hoverboard. Please reach out to us at email@example.com and we would love to turn this around for you.
A: I think that means it is dying so charge it if not then idk sorry
A: When it comes to the weight limits on our devices we highly recommend the rider be within the specified weight limit. Our devices can be used by someone over or under the limits recommended, however, the performance of the device may not measure up to what is advertised. Additionally, the safety features, range of use, and life of the product may also be affected by a rider outside of those specifications. However, we still have quite a bit of very happy riders under the age of 12, though it is advisable to have some kind of protection on like a helmet and ride under supervision.
A: In the description, it states "The Jetson Sync All-Terrain Hoverboard is recommended for ages 12 and up."
A: I have a very uncoordinated 6 year old that got hers as a gift when she had just turned 5. She has never fallen and can cruise on it. But she is a cautious kid. I just ordered a helmet and pads to teach my 3 year old to ride it because he showed interest this morning. (Which is the reason I was shopping for another one and saw your question.)
A: The charger for the Sync is a 42V, 2A adapter.
A: Hi Diane. The Sync charger comes with a charger, and it's a 42V, @A adapter.
A: Yes, all of our products comes with a charger.
A: Hi Diane. Yes, all hoverboards come with chargers.
A: Hi! The battery should last up to 8 miles, depending on the weight of the rider, weather, terrain, etc.
A: Hi Mario. The max ride time is up to 8 miles. As long as you don't go over the max you should be fine.
A: Yes you can do it on any surface really.
A: Hi! The Sync hoverboard can be ridden anywhere and shouldn't damage wooden floors.
A: At the moment, the Sync does not connect to the RideJetson app. We are in the process of updating our mobile app functionality and compatible products. Download the RideJetson app to keep up to date with new updates and enhancements.
A: How is the battery life on these??
A: Oh no! We are so sorry to hear about this experience. It sounds like you might need to recalibrate your hoverboard. Please reach out to us at firstname.lastname@example.org so we can help you with further instructions.
A: All units are supposed to come with a charger.
A: Hi Tiffany. We will be more than happy to assist you with balancing your Sync hoverboard. Please message us at email@example.com for further assistance.