Keurig K-Duo Single-Serve & Carafe Coffee Maker

A: Hi Susan, you can only use the glass carafe that comes with the K-Duo coffee maker. Thanks for your question!

A: Is this still the case? I really dislike the one that came with it. It sills everywhere when you pour with it!

A: Sadly the carafe that comes with can't pour without spilling... Worse pour spout on a coffee pot I have ever had... Love everything about this Duo but the spills EVERY fill up!!! We have tried everything, had our guests try we can't pour a coupl of coffee without a mess...PLZ fix it as when this one dies I will get a different one just because of the carafe... we have been using ours for about a year...

A: We had the same problem but found if you open the lid a bit with your thumb before you start pouring it does not spill or make a mess.

A: Yes, once you have completed a carafe brew the heating plate will automatically turn on and remain on for 2 hours before turning off. Thanks for your question!

A: The CARAFE side shuts off after TWO HOURS.

A: I have one. After brewing, the carafe will stay on for a couple hours unless you push and hold the brew button to turn it off.

A: I read it does shut off after 5 minutes.

A: A "cup" of coffee is generally considered to be 6 ounces water and one tablespoon of grounds. But for 12 cups, that would mean 72 ounces. Maybe they're considering a "cup" to be 5 ounces, which would use 60 ounces of water to make 12 "cups".

A: Thanks for your question! One cup is equal to 5 ounces of coffee. This is a standard measurement in drip coffee makers. We hope this is helpful!

A: well, in my world, and you can measure it in a 1 cup measuring cup, it is 8 oz.

A: Descaling regularly removes mineral build up that can affect taste and quality, ensuring your coffee maker brews a perfect cup, every time. Depending on the mineral content of your water, calcium deposits or scale may build up in your brewer. Scale is non-toxic but if left unattended can hinder brewer performance. Regularly descaling your brewer every 3 months helps maintain the heating element, and other internal parts that come in contact with water.

A: I find using filtered water in the machine elemenates descaling for a couple of years.

A: The description says it is made in Malaysia.

A: Thank you for your question. The K-Duo Coffee Maker is made in Malaysia. We hope this helps!

A: You mean the descale did not reset... I had to google this... turn on and hold down the 8 &10 cup buttons for 5 seconds to reset...

A: That doesn't sound right. We suggest that you please call Consumer Care at 866-901-2739 for assistance. Thank you.

A: That certainly doesn't sound right. The K-Duo coffee maker is supposed to have a 30" power cord. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.

A: We're sorry to hear about your experience and would be happy to look into this further for you. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.

A: Thanks for your question! Our specifications for all Keurig coffee makers currently being produced require that materials used in the water paths are only industry standard materials that do not contain BPA and meet or exceed Food & Drug Administration guidelines for product safety. Hope this helps!

A: Have you tried reaching out to our Consumer Care team regarding your K-Duo coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.