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Managing IT Performance to Create Business Value (Hardcover) (Jessica Keyes)

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About this item

This book takes an IT performance culture perspective to explain concepts behind performance management and measurement with examples, case histories, and current research. With about 200 pages of metrics and other practical resources, the book can serve as a step-by-step guide for designing performance-based strategic planning systems in IT contexts. After an overview of basics of designing performance management and measurement systems, coverage includes establishing a software measurement program and strategies for designing people improvement systems, performance-based risk management systems, process control and improvement systems, and IT product strategy. The final chapter offers insight on designing customer service value systems. The book includes summary charts, b&w process diagrams, and about 200 pages of appendices, including hundreds of interview questions for various positions, plus staff surveys, work unit measures, metrics, behavioral competencies, and sample measurement plans. Annotation ©2016 Ringgold, Inc., Portland, OR (protoview.com)
Number of Pages: 374
Genre: Business + Money Management, Computers + Internet
Sub-Genre: Business
Format: Hardcover
Publisher: Taylor & Francis
Author: Jessica Keyes
Language: English
Street Date: July 11, 2016
TCIN: 51410465
UPC: 9781498752855
Item Number (DPCI): 248-20-5249
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