Mr. Coffee One-Touch Coffeehouse Espresso and Cappuccino Machine Black: 19-Bar Pressure, Milk Frother, Removable Reservoir

Thank you for reaching out to Mr. Coffee®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that the Milk Frother clogs up. No worries, we are here to help. Although you can store the milk reservoir with leftover milk in the refrigerator, it is important to clean the reservoir and frothing tube regularly to avoid clogging and residue build-up. To clean the milk reservoir, please follow the instructions listed below: 1. Remove the milk reservoir from the unit by lifting the milk reservoir release button and simultaneously sliding the milk reservoir out. 2. Remove the lid of the reservoir. 3. Dispose of any milk left, then rinse and wash the milk reservoir and its lid thoroughly with warm soapy water. Make sure to rinse and dry them well. Do not use abrasive cleaners and scouring pads, as they will scratch the finish. Note: The milk reservoir is also dishwasher safe (top rack). Do not place the lid of the milk reservoir in the dishwasher. 4. Fill the milk reservoir with water, not above the MAX fill line. Place the milk reservoir back onto the unit, lifting the reservoir release button and simultaneously sliding the milk reservoir in, holding the reservoir by the lid. 5. Place a large empty cup under the froth dispensing tube. 6. Turn the Froth Control Knob counterclockwise to the clean position then press the Clean button to activate the clean function. The unit will start releasing steam through the froth dispensing tube. Let the cleaning cycle run until you no longer see any milk coming out of the tube, or let the cycle run until it stops automatically. 7. Dispose of any water left in the milk reservoir and place it back in the unit. You should feel the milk reservoir lock in place. Your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine has a 1-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your espresso maker won't draw milk from the tank. That is certainly not the experience we want you to have. No worries, we are here to help. The possible reason for this issue is that the espresso maker might be having a build-up of mineral deposits, which will affect the operation of the appliance. For a possible fix, we advise you to try the following: To Delime Water Reservoir: 1. Fill the reservoir with fresh, undiluted white household vinegar. 2. Allow the appliance to sit overnight with the vinegar solution in the water reservoir. 3. Discard vinegar by removing the reservoir and turning it upside down over the sink. 4. Rinse the water reservoir thoroughly with tap water by filling the tank half full with water and then pouring the water back out into the sink, repeating this step twice. To Delime Internal Parts: 1. Make sure you delime the inside of the water reservoir first by following the Deliming steps above. 2. Make sure to switch the on/off button to the off position and the power cord is disconnected from the electrical outlet. Fill the reservoir with undiluted white household vinegar. 3. Insert the porta-filter (with filter and no coffee) and place a large empty cup on top of the drip tray and under the porta-filter. 4. Plug the power cord into the electrical outlet. 5. Press the on/off button to switch the unit on, once the 2 control panel lights (Espresso heater and Steam heater) turn solid press the Automatic Espresso Button twice. The vinegar will start flowing through the unit and it will stop automatically. 6. Place a large empty cup (with at least 325 mL/ 11 fl. oz. capacity) under the frothed milk dispensing tube. Fill the milk reservoir with water and place it back on the unit. Turn the Froth Control Knob counterclockwise to the clean position then press the Clean button to activate the clean function. Let the cleaning cycle run until you no longer see any milk coming out of the tube, or let the cycle run until it stops automatically. 7. Repeat Steps 1 – 6 as necessary using only tap water to rinse any remaining traces of vinegar out of the machine. Your espresso maker has a 1-year limited warranty. If this doesn't resolve your issue, we highly suggest that you visit the nearest service center or appliance center in your location to have your espresso maker checked and possibly fixed. We hope this helps. Have a nice day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your espresso maker is not working. That is certainly not the experience we want you to have. No worries, we are here to help. If your Mr. Coffee® pump espresso maker is not brewing, remove the portafilter, wipe down the shower head to make sure nothing is clogged or stuck, then check to see if you can run the brew cycle without the porta-filter in place. If water comes through without the portafilter, the portafilter might be the issue. If water still does not come through, there may be an issue with the espresso maker. Your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine has a 1-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear about your experience with the espresso maker where the portafilter is popping out. We will be glad to check for options to see how we can help you further. As we want to hear more context of what happened to your espresso maker and see if we can still provide you with replacement part, we would like to request you to contact us directly to gather more information and provide you with the best resolution.

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your espresso maker is not working. That is certainly not the experience we want you to have. No worries, we are here to help. If your espresso maker is not working, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the coffee brewer. Let the unit rest for 3-5 minutes. Then, plug it into a different wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the espresso maker's performance. Also, make sure that all parts and accessories are properly inserted. Otherwise, it might cause the product not to work properly. Your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine only has a 1-year limited warranty. We highly suggest that you visit the nearest service center or appliance center in your location to have your espresso maker checked and possibly fixed. If you need further assistance, please contact us directly or fill in the "Contact us" link provided below. Have a nice day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that none of the settings are working. That is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, remove the portafilter, wipe down the shower head to make sure nothing is clogged or stuck, then check to see if you can run the brew cycle without the porta-filter in place. If water comes through without the portafilter, the portafilter might be the issue. If water still does not come through, there may be an issue with the espresso maker. We know that having an espresso maker that is not working is such an inconvenience and we truly want to assist you with that. However, please understand that your unit only has a one-year limited warranty. As of today, your unit is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your espresso maker checked and possibly fixed. If you need further assistance, please contact us directly or fill in the "Contact us" link provided below. We hope this helps. Have a good day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your espresso maker is not brewing. That is certainly not the experience we want you to have. No worries, we are here to help. The most common causes of a Mr. Coffee® espresso maker not making espresso are: - There is no water in the reservoir - The coffee grounds are too fine - There is too much coffee in the filter - The cap is not secure and steam is escaping - The espresso maker is not plugged in - The coffee grounds have been tamped/compressed too much - The espresso maker may need cleaning We know that having an espresso maker that is not brewing is such an inconvenience and we truly want to assist you with that. However, please understand that your unit only has a one-year limited warranty. As of today, your unit is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your espresso maker checked and possibly fixed. If you need further assistance, please contact us directly or fill in the "Contact us" link provided below. Have a nice day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that you can't make a good coffee drink in this Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine. That is certainly not the experience we want you to have. No worries, we are here to help. Please note that the coffee should be freshly ground and dark roasted. You may want to try a French or Italian roast ground for espresso. Pre-ground coffee will only retain its flavor for 7 – 8 days, provided it is stored in an airtight container and a cool, dark area. Do not store it in a refrigerator or freezer. Whole beans are recommended to be ground just before use. Coffee beans stored in an airtight container will preserve the flavor for up to 4 weeks. We hope this helps. Have a good day!

We know that having an espresso and cappuccino machine that stopped working is such an inconvenience and we truly want to assist you. However, please understand that your unit only has a one-year limited warranty. As of today, your unit is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your machine checked and possibly fixed. If you need further assistance, please contact us directly so we can provide you with a better solution. Have a nice day!

Thank you for reaching out to Mr. Coffee®. We're sorry to hear you're having issues finding the replacement parts for your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine Currently, this unit's milk frothing tube guide lever and dispensing tube is not available for individual sale. For warranty claims, take note that your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill out the contact us form below so we can provide a better resolution. Hope this helps. Have a good day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine stopped working. This is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker stopped working, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below: - Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. - Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently. Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!

Thank you for reaching out to Mr. Coffee®! We are sorry to hear that your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine is not working properly. This is certainly not the experience we want you to have. Take note that our machines have a year limited warranty and we would love to provide you with proper troubleshooting steps for possible fix. For us to do that, kindly fill up our warranty form in order for us to proceed with the best resolution https://www.mrcoffee.com/support/contact-us We look forward hearing from you. Have a great day!

Thank you for contacting Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly so that we can help you with the replacement parts and we can determine the best resolution. We would love to get this taken care of as soon as possible. We hope this helps. Have a great day!

Thank you for contacting Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. We're sorry to hear that it's not working properly. To remedy this issue, try unplugging the machine and let it rest for 3-5 minutes. You can also try to plug the unit into a different wall outlet and see if it will work. We suggest to not use it with any extension cords, power strips and power converters or inverters as it may affect the machine's performance. If troubleshooting techniques won't work, please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have one year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a great day!

Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee® One-Touch CoffeeHouse Espresso and Cappuccino Machine. We are sorry to hear you're having difficulties frothing your milk. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, kindly check the following: Make sure you use fresh, cold milk. Skim milk works best for frothing. Use a stainless steel frothing pitcher, and ensure that it is cool before using. Make sure the water reservoir is full. Try moving the frothing pitcher slightly up and down while frothing. The frothing tube needs to be cleaned after every use. First, fill the frothing pitcher with water, and run the steaming feature for twenty seconds. If steaming tube is blocked, use a toothpick to unblock it. Then, steam the water for another 30 seconds. Your espresso maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps. Have a good day!