Olay Regenerist Face Wash and Moisturizer - Duo Pack - 5.0 fl oz/1.7oz

Thank you for your many years of loyalty to Olay products and brand. Also for taking the time to let us know how well the Olay Regenerist Face Wash and Moisturizer has worked for you. We appreciate you using our product and giving your honest opinion. Your reaction is just what we hoped for, and I can’t wait to share your comment with the rest of the Olay Team!

Thank you for sharing this information. We do apologize about your experience with the Olay Regenerist Face Wash and Moisturizer Duo Pack. We understand how upsetting something like this can be. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. Because we want to ensure your comments get the attention they deserve, and we would like to make this right, we’d like to collect some additional information to get your compensation sent out. Please give us a call at 1-800-285-5170. Our office hours are Monday - Friday 9 am to 6pm EST. We're also sharing the details you provide with both our Safety Team and the rest of our Olay Team. Your reference number will be 20789709.

Thank you for reaching out to us. I’m so sorry to hear what these products broke you out. This isn’t the experience we want you to have, and I understand your concerns. We want all of our consumers to notice a positive difference from using one of our products, so your report is disappointing. I’m glad you let us know, and you can be assured I shared your comments with our Health & Safety Team and with the rest of our Team. I want to assure you, we thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. Also, if needed, you can find the ingredients listed on the product container or www.smartlabel.org. We do ask that you save any remaining unused product and packaging for 2 to 3 weeks in case we need more information. 20164874

Thank you for taking the time to reach out and share your experience. I am very sorry your had that reaction. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I'm also sharing the details you provide with both my Safety Team and the rest of my team. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product in the event we may need to retrieve it. 19218075

Thank you for sharing this information. We’re very sorry about your experience. We understand how upsetting something like this can be. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. Because we want to ensure your comments get the attention they deserve, and we would like to make this right, we’d like to collect some additional information. Please give us a call at 1-800-285-5170. Our office hours are Monday- Friday 9 am to 6pm EST. We're also sharing the details you provide with both our Safety Team and the rest of our Olay Team. You're reference number will be 16533105.