product description page

Ombudsmen at the Crossroads : The Legal Services Ombudsman, Dispute Resolution and Democratic

Ombudsmen at the Crossroads : The Legal Services Ombudsman, Dispute Resolution and Democratic - image 1 of 1
$52.24
MSRPReg: $54.99 Save $2.75 (5% off)

about this item

This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ‘third way’ between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.
Genre: Political Science
Format: Hardcover
Publisher: Textstream
Author: Nick O'brien & Mary Seneviratne
Language: English
Street Date: December 20, 2016
TCIN: 52065649
UPC: 9781137584458
Item Number (DPCI): 248-40-6909

guest reviews

Prices, promotions, styles and availability may vary by store & online. See our price match guarantee. See how a store is chosen for you.