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Operational Assessment of IT (Hardcover) (Steve Katzman)
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This book provides insights into the operational assessment process with a specific focus on IT. The book include some lean six-sigma (6s) tools and techniques. This book is designed to provide examples of various processes, each employing tools to help provide a diverse perspective of the process. In an effort to gain insight into the process, its goals, and the steps currently used to achieve the goals. Using the concepts and tools provided in the book, the reader should see a clearer picture of any process from different perspectives in an effort to truly understand the process goals. The Book, like the Business Process, tries to focus on the Quality Value Stream.