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Operations Management : A Supply Chain Process Approach (Hardcover) (Joel D. Wisner)

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Operations Management: A Supply Chain Process Approach by Joel D. Wisner is a core text designed for undergraduate students taking an introductory operations management course. Wisner covers both strategic and operational topics, teaching students the tools and techniques needed for success operations management. Wisner is aimed at instructors looking to use a briefer text (i.e. 500-700 pages) with a very accessible writing style and numerous applications. There are much denser, theoretical texts available (e.g. Stevenson and Heizer which are 888-960 pages) which are designed for more advanced or graduate-level courses.

 Wisner begins by making the business case for operations management, underscoring how successful operations are critical to an organization’s strategic and financial success. Wisner then begins outlining the key operations processes i.e. managing capacity, managing customer relationships and service, managing demand and forecasting, and managing inventory. The text then addresses how to analyze material flows and create lean systems. Wisner provides comprehensive coverage of managing work flows, information flows, and quality control. The text concludes by addressing global supply chain management and emphasizing the importance of integrating processes along the supply chain.

 Key Features:

·         Takes supply chain process approach, linking operations management topics to the supply chain

·         Provides balanced coverage of qualitative and quantitative concepts, explaining the more technical aspects of operations management in a conversational, accessible manner.

·         Emphasizes the importance of customer service, global supply chains, and integrating operations processes along the supply chain

·         Discusses emerging trends in each chapter, providing students with the latest information on how issues like big data and sustainability are influencing OM processes

·         Includes numerous features such as OM Perspective boxes, solved example problems, discussion questions, additional problems, and three case studies within each chapter 


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