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Oracle Case Management Solutions (Hardcover) (Leon Smiers & Manas Deb & Joop Koster & Prasen Palvankar)

Oracle Case Management Solutions (Hardcover) (Leon Smiers & Manas Deb & Joop Koster & Prasen Palvankar) - image 1 of 1

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Addressing the need to handle non-routine knowledge-based work, computer scientists explain the case management approach using Oracle technology, an approach that focuses on the unique features of a particular case rather than on how to adapt standard processes to the situation. They cover the case for case management, the case management solution framework, Oracle case management technologies, case management examples, and a tutorial. Among the topics are adaptive case management, determining solution mapping, Oracle service cloud, intelligence in relation to the case execution, citizen services in the public sector, and end-to-end insurance claim management. Annotation ©2016 Ringgold, Inc., Portland, OR (protoview.com)

Case management is an umbrella phrase that covers planning and execution of planned and unplanned activities by an organization with a goal to resolve a value-yielding outcome for end customers. Oracle recently completed its BPM technology stack with broad case management functionality and is now able to deliver case management capabilities in a variety of flavors that combine packaged applications and middleware technology. The book translates case management from a business problem perspective into appropriate Oracle product usage?explaining how to conceptualize and implement quality case management solutions with these products.

Number of Pages: 426
Genre: Business + Money Management
Sub-Genre: Industries / Service Industries
Format: Hardcover
Publisher: Taylor & Francis
Author: Leon Smiers & Manas Deb & Joop Koster & Prasen Palvankar
Language: English
Street Date: October 22, 2015
TCIN: 16983958
UPC: 9781482223828
Item Number (DPCI): 247-43-8906
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